Service Advisor - BMW OF FAIRFAX

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 80,000 - 150,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Customer service","Multitasking","Organizational skills","Time management"]

Serve as the liaison between customers and technicians, greeting customers, documenting vehicle concerns, and ensuring accurate diagnoses, repairs, and timely service updates. Communicate recommended services and repairs with clear cost estimates, schedule appointments, manage service bay availability, and maintain detailed service records. Process payments, address billing inquiries and customer complaints professionally, and stay current on automotive technologies and maintenance recommendations.

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Sonic Automotive
Sonic Automotive
1 day ago

Service Advisor - BMW OF FAIRFAX

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Serve as the liaison between customers and technicians, greeting customers, documenting vehicle concerns, and ensuring accurate diagnoses, repairs, and timely service updates. Communicate recommended services and repairs with clear cost estimates, schedule appointments, manage service bay availability, and maintain detailed service records. Process payments, address billing inquiries and customer complaints professionally, and stay current on automotive technologies and maintenance recommendations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers, listen to concerns, and accurately document vehicle issues.
  • •Provide detailed explanations of recommended services and repairs, including estimated costs and approvals.
  • •Schedule appointments, manage service bay availability, and coordinate with technicians for timely repairs.
  • •Update customers on vehicle status, communicate repair timelines (including delays), and maintain detailed service records.
  • •Prepare and explain invoices, process payments, handle billing inquiries, and resolve customer complaints.

Pay and Benefits

Salary: USD 80,000 - 150,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveGym Membership

Key Requirements

  • •1+ years of experience as a Service Advisor in an automotive dealership.
  • •Strong communication and customer service skills.
  • •Knowledge of automotive systems and basic technical understanding.
  • •Ability to multitask in a fast-paced environment with excellent organizational and time-management skills.
  • •Valid driver’s license with a clean driving record.
Experience:1+ yearsAutomotive dealership
Skills:CommunicationCustomer serviceMultitaskingOrganizational skillsTime management
Licenses:Driver's license
Languages:English
Tech Stack:CDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn