NTT

1 week ago

Service Desk Sr Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Provide service desk support for end users by troubleshooting desktop and laptop issues, printers/scanners, and related tools like email/messaging. Assist users via calls, emails, and tickets while supporting basic networking and Active Directory, plus internal applications. Work in a flexible 24x7 support environment and bring at least 2 years of service desk experience with strong, fluent English communication.

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support for desktop and laptop issues.
•Support printers and scanners.
•Support users via calls, emails, and tickets.
•Assist with basic networking, Active Directory, and internal applications.
•Be flexible to work 24x7 as needed.

Key Requirements

•Very fluent in English (written and spoken).
•Provide technical support for desktops and laptops.
•Support printers and scanners.
•Assist with basic networking, Active Directory, and internal applications.
•Minimum 2 years of service desk experience and flexibility to work 24x7.

Experience:2+ years

Skills:CommunicationProblem-solvingFlexibility

Languages:English

Tech Stack:Active DirectoryEmailMessagingPrintersScannersNetworkingInternal Applications

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT