Quality & Training Specialist - VSO - Gurgaon

ByteDance
Gurugram
Workplace: OnsiteFull timeFunction: Education & TrainingSkills: ["Cross-functional communication","Problem-solving","Ownership","Self-motivation","Stakeholder management"]

Ensure ByteDance’s Trust & Safety and data protection policies are followed through large-scale analytical quality audits of human moderation. Investigate recurring quality issues using Root Cause Analysis (RCA), validate benchmark “golden sets,” and lead calibration sessions for consistent enforcement. Partner with BPO and internal teams to cascade new policies, drive operational risk mitigation, and support training rollouts. Use QA dashboards, reporting tools, and AI to reduce manual work and improve accuracy metrics.

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ByteDance
ByteDance
6 hours ago

Quality & Training Specialist - VSO - Gurgaon

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Ensure ByteDance’s Trust & Safety and data protection policies are followed through large-scale analytical quality audits of human moderation. Investigate recurring quality issues using Root Cause Analysis (RCA), validate benchmark “golden sets,” and lead calibration sessions for consistent enforcement. Partner with BPO and internal teams to cascade new policies, drive operational risk mitigation, and support training rollouts. Use QA dashboards, reporting tools, and AI to reduce manual work and improve accuracy metrics.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets (e.g., Accuracy, RCA, Appeal success rates).
  • •Perform deep-dives into recurring quality issues using Root Cause Analysis (RCA), identify error patterns, and translate findings into actionable feedback for operational guidelines and standards.
  • •Provide expert judgment on complex, ambiguous, or high-risk cases under quality methodologies and processes, including interpreting safety guidelines and validating “golden sets.”
  • •Lead calibration sessions for consistency across moderation teams, and partner with cross-functional stakeholders (BPO Partners, PPS, PS, OGS) to simplify policy explanations and drive global quality goals.
  • •Manage and resolve edge cases with speed and accuracy, drive policy cascading, and support training rollouts for BPO staff for new policy and guideline updates (estimated ~20% of monthly output).

Key Requirements

  • •Proven expertise conducting analytical audits, tracking performance targets, and maintaining data integrity in a trust & safety, compliance, or high-volume operational environment.
  • •Strong Root Cause Analysis (RCA) skills to identify trend patterns and recommend process optimizations that reduce error rates while maintaining high-speed moderation.
  • •Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases, including validating benchmark “golden sets.”
  • •Ability to operate independently with end-to-end ownership in a fast-paced, ambiguous environment.
  • •Fluency in English and strong cross-functional communication to lead calibration sessions and support training and stakeholder alignment.
Experience:Trust and safetyComplianceHigh-volume operationsContent moderation
Skills:Cross-functional communicationProblem-solvingOwnershipSelf-motivationStakeholder management
Languages:English
Tech Stack:AIData visualizationRCA toolsQA dashboardsCalibration platformsKOM

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn