Senior IT Support Engineer

Gomotive
Austin
Workplace: HybridFull timeUSD 125,000 - 170,000 annuallyFunction: IT Support & HelpdeskExperience: 5+ yearsSkills: ["Hands-on problem-solving","Root-cause analysis","Cross-functional communication","Documentation","Stakeholder management"]

Help design, build, and scale corporate IT systems that support end-user computing, identity and access, collaboration tools, and office/remote connectivity. This hybrid role focuses on scalable infrastructure, complex endpoint/identity/collaboration/network troubleshooting, and root-cause analysis to restore service fast. Build secure internal automation tools, maintain technical standards and documentation, and translate stakeholder needs into reliable solutions with vendors when needed.

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FursaFursa
Gomotive
Gomotive
1 day ago

Senior IT Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Help design, build, and scale corporate IT systems that support end-user computing, identity and access, collaboration tools, and office/remote connectivity. This hybrid role focuses on scalable infrastructure, complex endpoint/identity/collaboration/network troubleshooting, and root-cause analysis to restore service fast. Build secure internal automation tools, maintain technical standards and documentation, and translate stakeholder needs into reliable solutions with vendors when needed.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Design, implement, and improve scalable corporate IT infrastructure and services for office and remote employees.
  • •Lead complex troubleshooting and root-cause analysis across endpoints, identity, collaboration platforms, and network layers to restore service and prevent repeat issues.
  • •Use agentic development practices to design and build secure, scalable internal tools that automate workflows and improve employee productivity.
  • •Build and maintain technical standards, documentation, and operational processes to improve reliability, security, monitoring, and supportability.
  • •Act as a subject matter expert in IT, driving projects and raising operational excellence across the department.

Pay and Benefits

Salary: USD 125,000 - 170,000 annually
Equity and Bonus:Equity
Perks:Health InsurancePharmacyOpticalDentalPaid LeaveLong-term DisabilityLife Insurance401k

Key Requirements

  • •5+ years of experience in IT engineering, systems administration, network engineering, or a related corporate IT role.
  • •Expertise supporting modern corporate IT environments, including identity platforms, collaboration tools, endpoint operating systems, and device management.
  • •Demonstrated ability to plan and execute complex projects independently and drive solutions that support departmental goals.
  • •Strong written documentation skills and the ability to communicate cross-functionally to build trust.
  • •Ability to identify root causes and prevent repeat issues through practical, well-engineered improvements.
Experience:5+ yearsCorporate ITIT engineeringSystems administrationNetwork engineering
Skills:Hands-on problem-solvingRoot-cause analysisCross-functional communicationDocumentationStakeholder management
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Gomotive
Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.
Industry: Supply Chain Technology
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