MS Engineer L3, Windows & VMware

NTT
Mumbai
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Education: bachelorsSkills: ["Communication","Planning","Work under pressure","Active listening","Client-focused"]

Provide L3 cross-technology managed services by proactively identifying and resolving technical incidents, ensuring client infrastructure stays configured, tested, and operational. Handle high-complexity tickets, perform advanced troubleshooting, log and escalate issues, and use monitoring tools to resolve problems before they impact service. Drive operational improvements and optimization/automation, create knowledge articles, mentor junior team members, and support disaster recovery and project implementation.

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FursaFursa
NTT
NTT
4 months ago

MS Engineer L3, Windows & VMware

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide L3 cross-technology managed services by proactively identifying and resolving technical incidents, ensuring client infrastructure stays configured, tested, and operational. Handle high-complexity tickets, perform advanced troubleshooting, log and escalate issues, and use monitoring tools to resolve problems before they impact service. Drive operational improvements and optimization/automation, create knowledge articles, mentor junior team members, and support disaster recovery and project implementation.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Proactively identify and resolve technical incidents, ensuring client infrastructure is configured, tested, and operational.
  • •Manage high-complexity tickets, perform advanced troubleshooting, and analyze, assign, and escalate support calls while meeting SLA requirements.
  • •Conduct monitoring and checks to respond to alerts and identify issues before they become problems.
  • •Drive service incident resolution, product reviews, operational improvements, and opportunities for optimization and automation.
  • •Create knowledge articles for frequent tasks/issues and mentor junior (and coach L2) teams on advanced troubleshooting and disaster recovery/project delivery.

Key Requirements

  • •Extensive managed services experience handling complex cross-technology infrastructure.
  • •Strong understanding of ITIL processes.
  • •Proven experience working with vendors and/or third parties.
  • •Ability to communicate and work across different cultures and social groups.
  • •Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
Experience:Managed servicesCross-technology infrastructure
Education:Bachelor's in IT/Computing
Skills:CommunicationPlanningWork under pressureActive listeningClient-focused
Tech Stack:WindowsVMwareITILCloudSecurityNetworkingApplications

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn