Customer Service Representative

Emerson
Malaysia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Customer focus","Decision-making","Problem-solving","Organizational skills"]

Deliver exceptional customer support across the sales and post-sales journey within a global Shared Service Center. Manage complex customer interactions including quotations, orders, returns, repairs, and escalations, while handling inquiries via phone, email, and chat. Support pre-sales and post-booking activities such as order status updates and logistics coordination. Partner cross-functionally to improve processes, drive operational efficiency, coach others, and lead high-impact improvement projects.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Emerson
Emerson
2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Deliver exceptional customer support across the sales and post-sales journey within a global Shared Service Center. Manage complex customer interactions including quotations, orders, returns, repairs, and escalations, while handling inquiries via phone, email, and chat. Support pre-sales and post-booking activities such as order status updates and logistics coordination. Partner cross-functionally to improve processes, drive operational efficiency, coach others, and lead high-impact improvement projects.
Location: Malaysia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage customer quotations, orders, product returns, repairs, and related transactions with accuracy and efficiency.
  • •Handle inbound and outbound customer interactions across phone, email, and chat to resolve inquiries and issues.
  • •Support pre-sales and post-booking activities including order status updates, logistics coordination, contractual reviews, acceptance activities, and follow-up through resolution.
  • •Partner with Sales and cross-functional teams for opportunity management and fulfil operational customer requests, while supporting account requirements.
  • •Drive continuous improvement and escalation management within Customer Operations; provide coaching and lead high-impact projects to deliver within scope and timelines.

Key Requirements

  • •Bachelor’s degree or an equivalent combination of education and customer service experience.
  • •Experience supporting customers in a shared services, customer operations, customer support, or order management environment.
  • •Strong verbal and written communication skills in English and the ability to manage interactions across phone, email, and chat.
  • •Strong customer focus with demonstrated decision-making, problem-solving, and risk assessment for complex escalations.
  • •Proficiency with business systems and standard office applications, with the ability to learn new technologies quickly.
Experience:Shared Service CenterCustomer operationsOrder management
Education:Bachelor's
Skills:CommunicationCustomer focusDecision-makingProblem-solvingOrganizational skills
Languages:EnglishMandarin ChineseKoreanJapanese
Tech Stack:OracleSalesforce (SFDC)Business systemsOffice applications

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn