Carvana

2 months ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead day-to-day operations for the local Carvana hub, owning market success across launch, logistics, consumer branding, team engagement, and customer experience. Coach and develop a team of Customer Advocates through recruiting, onboarding, training, feedback, performance check-ins, and goal-setting. Monitor and present regular reports to upper management, step in to support deliveries and car care, and resolve complex customer-facing issues while improving the overall Advocate and customer experience.

Location: Wichita

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, including market launch, operations, logistics, consumer branding, and ongoing market success.
•Interview, select, onboard, and train Customer Advocates; provide tools, resources, and guidance to succeed.
•Develop Customer Advocates through feedback, performance check-ins, and goal-setting to improve performance and skills.
•Generate and monitor regular reports and present updates to upper management.
•Address complex and sensitive customer-facing issues while improving the customer and Advocate team experience.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years of work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning, process improvement, and guiding teams to exceed goals.
•Excellent interpersonal and leadership skills.

Experience:5+ yearsCustomer serviceCustomer experienceLogisticsStart-up

Education:Bachelor's

Skills:Interpersonal skillsLeadershipProblem-solvingStrategic thinkingCoaching

Certifications:Salesperson license

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

2 months ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Wichita

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, including market launch, operations, logistics, consumer branding, and ongoing market success.
•Interview, select, onboard, and train Customer Advocates; provide tools, resources, and guidance to succeed.
•Develop Customer Advocates through feedback, performance check-ins, and goal-setting to improve performance and skills.
•Generate and monitor regular reports and present updates to upper management.
•Address complex and sensitive customer-facing issues while improving the customer and Advocate team experience.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years of work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning, process improvement, and guiding teams to exceed goals.
•Excellent interpersonal and leadership skills.

Experience:5+ yearsCustomer serviceCustomer experienceLogisticsStart-up

Education:Bachelor's

Skills:Interpersonal skillsLeadershipProblem-solvingStrategic thinkingCoaching

Certifications:Salesperson license

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website