Support Engineer (EMEA - Weekends)

Supabase
Anywhere
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Communication","Triage","Problem-solving","Documentation navigation"]

Provide world-class developer support for Supabase users across billing, pre-sales, and technical guidance. Triage and resolve support cases by directing users to docs, code examples, and prior answers or escalating to the right teams. Monitor GitHub Issues & Discussions, improve support efficiency with internal tooling, and reproduce issues with test cases to strengthen coverage. This fully remote role covers weekend shifts across EMEA hours (08:00–18:00 UTC).

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Supabase
Supabase
1 year ago

Support Engineer (EMEA - Weekends)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide world-class developer support for Supabase users across billing, pre-sales, and technical guidance. Triage and resolve support cases by directing users to docs, code examples, and prior answers or escalating to the right teams. Monitor GitHub Issues & Discussions, improve support efficiency with internal tooling, and reproduce issues with test cases to strengthen coverage. This fully remote role covers weekend shifts across EMEA hours (08:00–18:00 UTC).
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide initial and timely responses to support cases across billing, pre-sales, optimization, and implementation questions.
  • •Triage cases by pointing to previous answers, code examples, documentation, or escalating to the right teams.
  • •Monitor feedback channels such as GitHub Issues and Discussions.
  • •Identify opportunities for internal tooling to improve support efficiency.
  • •Reproduce issues, create test cases, and improve test coverage when experienced with testing.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEsopTech AllowanceLearning BudgetCo-working Allowance

Key Requirements

  • •3+ years of experience providing developer/customer support to technical customers.
  • •Proficient in SQL (ideally PostgreSQL) and comfortable with complex queries.
  • •Excellent communication skills and fluency in English.
  • •Skilled using Linux/Unix and the command line.
  • •Experience with GitHub Issues and Discussions; familiarity with React, Vue, Svelte, and/or Node.js is a plus.
Experience:3+ yearsDeveloper supportTechnical support
Education:
Skills:CommunicationTriageProblem-solvingDocumentation navigation
Languages:English
Tech Stack:SQLPostgreSQLLinuxUnixCommand lineGitHub IssuesGitHub DiscussionsReactVueSvelteNode.js

Company Brief

Supabase
Provides an open-source backend as a service built on PostgreSQL, offering real-time APIs, authentication, storage, and edge functions to help developers quickly build and scale applications.
Industry: Cloud Computing
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn