3 days ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a trusted product expert in Braze’s Global Customer Support team, owning complex technical cases and inbound questions from diagnosis through resolution. Tackle how-to, break-fix, and integration/configuration issues, guide best practices, and enable customers to adopt the platform effectively. Partner with Customer Success, Account Managers, Product, Engineering, and other teams to deliver seamless experiences while continuously improving processes and documenting knowledge.

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Own customer inquiries end-to-end, including technical break-fix, integration/configuration help, and best-practice guidance.
•Become a trusted product expert by mastering the dashboard, integrations, troubleshooting steps, and best practices.
•Drive increased product adoption by helping customers use the platform to achieve their desired outcomes.
•Collaborate with Customer Success, Account Managers, Product, Engineering, and other teams to deliver seamless customer experiences.
•Proactively improve customer satisfaction and internal processes while documenting and sharing knowledge.

Pay and Benefits

Salary: USD 57,000 - 90,000 annually

Equity and Bonus:Equity

Perks:RetirementEquityPaid LeaveHealth InsuranceDentalVisionLife InsuranceDisabilityLearning BudgetFertility BenefitsParental LeaveVolunteer Week

Key Requirements

•2–3 years supporting technical products, ideally in SaaS or mobile application environments.
•Degree from an accredited college/university, technical boot camp certification, or equivalent practical experience.
•Proficiency with case management tools such as Salesforce and Zendesk.
•Hands-on experience with HTML, CSS, APIs, and/or SQL.
•Strong written and verbal English communication and troubleshooting/problem-solving skills.

Experience:SaaSMobile applicationsAPIsMarketing automationDirect marketingMarketing analytics

Skills:Customer-centricCommunicationAnalyticalTroubleshootingProblem-solving

Languages:English

Tech Stack:SalesforceZendeskHTMLCSSAPIsSQLPostmanSnowflakeKibana

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

3 days ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Own customer inquiries end-to-end, including technical break-fix, integration/configuration help, and best-practice guidance.
•Become a trusted product expert by mastering the dashboard, integrations, troubleshooting steps, and best practices.
•Drive increased product adoption by helping customers use the platform to achieve their desired outcomes.
•Collaborate with Customer Success, Account Managers, Product, Engineering, and other teams to deliver seamless customer experiences.
•Proactively improve customer satisfaction and internal processes while documenting and sharing knowledge.

Pay and Benefits

Salary: USD 57,000 - 90,000 annually

Equity and Bonus:Equity

Perks:RetirementEquityPaid LeaveHealth InsuranceDentalVisionLife InsuranceDisabilityLearning BudgetFertility BenefitsParental LeaveVolunteer Week

Key Requirements

•2–3 years supporting technical products, ideally in SaaS or mobile application environments.
•Degree from an accredited college/university, technical boot camp certification, or equivalent practical experience.
•Proficiency with case management tools such as Salesforce and Zendesk.
•Hands-on experience with HTML, CSS, APIs, and/or SQL.
•Strong written and verbal English communication and troubleshooting/problem-solving skills.

Experience:SaaSMobile applicationsAPIsMarketing automationDirect marketingMarketing analytics

Skills:Customer-centricCommunicationAnalyticalTroubleshootingProblem-solving

Languages:English

Tech Stack:SalesforceZendeskHTMLCSSAPIsSQLPostmanSnowflakeKibana

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn