CX Associate - German (Voice)

Magic
Colombia
Workplace: RemoteFreelanceUSD 8 - 8 weeklyFunction: Customer Support (Service Desk)Skills: ["Multitasking","Organization","Adaptability","Calm under pressure","Quick learning"]

Serve as a German-speaking customer support point of contact, delivering seamless, empathetic experiences across phone, email, and chat. Triage order and product inquiries via the customer interface platform and social channels, track shipments, and handle backend shipping questions. Stay organized while managing multiple concurrent conversations, keep customer data updated, and research general issues under the guidance of a CX Lead in a fully remote setup.

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FursaFursa
Magic
Magic
6 hours ago

CX Associate - German (Voice)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as a German-speaking customer support point of contact, delivering seamless, empathetic experiences across phone, email, and chat. Triage order and product inquiries via the customer interface platform and social channels, track shipments, and handle backend shipping questions. Stay organized while managing multiple concurrent conversations, keep customer data updated, and research general issues under the guidance of a CX Lead in a fully remote setup.
Location: Colombia
Workplace: Remote
Employment Type: Freelance
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer client inquiries through phone, email, and chat.
  • •Address order and product issues via the customer interface platform and from Facebook and email.
  • •Track shipments and handle backend shipping inquiries.
  • •Conduct general research and update addresses and client information.
  • •Provide outstanding support to customers under guidance from a CX Lead.

Pay and Benefits

Salary: USD 8 weekly
Perks:Remote Work

Key Requirements

  • •Must be fluent in German and English and able to convey key conversational points concisely.
  • •Availability to work weekends or have split-offs.
  • •Highly organized and able to complete multiple projects concurrently.
  • •Ability to calmly handle uncertainty and rapidly changing situations.
  • •Resourceful and quick to learn, teaching yourself skills from scratch as needed.
Skills:MultitaskingOrganizationAdaptabilityCalm under pressureQuick learning
Languages:GermanEnglish

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.3
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