RTX

2 days ago

Digital Technology Site Services Lead, (IT Generalist Manager) Indianapolis, IN - Onsite

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead the coordination and integration of IT services across assigned sites, serving as the primary Digital Technology interface for site executives and leadership teams. Own performance monitoring, local project oversight, and escalation to suppliers and DT leadership, while using SLA/metrics to drive service quality and customer satisfaction. Partner with Facilities, Operations, and Program Management on demand planning, annual operating planning forecasts, and compliance/audit readiness for unclassified digital environments.

Location: Indianapolis

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Serve as the primary Digital Technology (DT) interface and liaison for the assigned site(s), providing guidance and support.
•Partner with site leadership and program/facilities stakeholders to plan and manage demand for DT services and support AOP forecasting.
•Provide performance monitoring and oversight of local projects, including escalation interfaces to suppliers and DT leadership.
•Monitor internal and external service providers against SLA/metrics to ensure contractual performance, customer service, and satisfaction.
•Represent Digital Technology for site compliance in unclassified digital environments and work with GRC to ensure audit-ready processes and improvements.

Travel: Low travel

Pay and Benefits

Salary: USD 107,500 - 204,500 annually

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental LeaveHolidaysRelocation

Key Requirements

•University degree (or equivalent experience) with minimum 8 years relevant experience, or an advanced degree with minimum 5 years experience.
•Experience in IT Service Delivery / Infrastructure Operations.
•Audio/Video infrastructure and related technical experience.
•Experience managing vendors/service providers and ensuring performance to contractual requirements.
•Budget experience and fiscal discipline managing a department or functional budget.

Experience:IT service deliveryInfrastructure operations

Education:Bachelor's

Skills:LeadershipCommunicationDecision-makingOrganizational skillsCollaboration

Tech Stack:IT servicesActive DirectoryServiceNowAsset Management LifecycleWhole Disk EncryptionPKIO365 Product SuiteAzure Information ProtectionEarned Value Management (EVM)LEAN PrinciplesSix SigmaAudio/video infrastructure

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:None/Not Required

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

Loading job details...

Preparing the role view and application actions.

RTX