Senior Customer Success Manager (Paris, FR)

Denodo
Paris
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 8-15 yearsSkills: ["Trusted advisory","Relationship management","Problem-solving","Escalation management","Team coordination"]

Own customer success for a portfolio of enterprise accounts using Denodo data virtualization. Serve as the main interface for customers and partners, managing expectations, delivering contract commitments, and overseeing service delivery from kickoff to closeout. Combine deep technical understanding of the Denodo Platform with relationship-management skills to advise on solutions, drive adoption, handle escalations, and coordinate consultants/engineers while feeding customer feedback back to product and sales teams.

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Denodo
Denodo
1 day ago

Senior Customer Success Manager (Paris, FR)

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Job Summary

Own customer success for a portfolio of enterprise accounts using Denodo data virtualization. Serve as the main interface for customers and partners, managing expectations, delivering contract commitments, and overseeing service delivery from kickoff to closeout. Combine deep technical understanding of the Denodo Platform with relationship-management skills to advise on solutions, drive adoption, handle escalations, and coordinate consultants/engineers while feeding customer feedback back to product and sales teams.
Location: Paris
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as the main interface point with customers and partners to ensure successful adoption of Denodo data virtualization.
  • •Supervise a group of customers from business and technical perspectives, maintaining relationships and managing customer success.
  • •Oversee service delivery from kickoff to closeout, including monitoring progress against contractual agreements and cost targets.
  • •Deliver technical proposals and orders, participate in escalations, and know where to escalate within the Denodo technical organization.
  • •Coordinate consultants and engineers, support team performance and delivery milestones, and contribute to hiring, onboarding, training, and development.

Key Requirements

  • •8 to 15 years of IT sector experience, with at least 4 years in customer-facing positions.
  • •Maintain and develop customer relationships while managing customer success in an enterprise environment.
  • •Advise on technical solutions involving Denodo products and services, including presenting solutions to stakeholders from IT teams to C-level executives.
  • •Oversee successful delivery of services from kickoff to closeout, ensuring progress aligns with customer expectations and contractual agreements.
  • •Obtain and maintain strong knowledge of the Denodo Platform and provide timely customer feedback to Product, Sales, Support, and/or Development.
Experience:8-15 yearsIT sectorEnterprise customers
Skills:Trusted advisoryRelationship managementProblem-solvingEscalation managementTeam coordination
Tech Stack:Data virtualizationData integrationData managementLogical data warehousesVirtual datamartsData lakesHadoopBusiness IntelligenceAgile Operational Reporting

Company Brief

Denodo
Provides an enterprise data virtualization platform that unifies disparate data sources in real time, enabling analytics, data services, and hybrid/multi-cloud data integration without physical data movement for faster access to consistent, governed data.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Palo Alto, United States
Founded: 1999
WebsiteLinkedIn