Senior Lead, ServiceNow ITOM

Take-Two Interactive
Austin
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Interpersonal skills","Consensus building","Stakeholder communication"]

Own and evolve the organization’s ServiceNow IT Operations Management capabilities by executing CMDB and CSDM strategy, building CI classes and service mapping, and managing Discovery and Service Mapping end-to-end. Configure integrations with IntegrationHub, Service Graph Connectors, and scripted REST/SOAP APIs. Drive CMDB data health for a self-healing IT environment and identify opportunities to embed GenAI and agentic workflows for alert analysis and anomaly detection.

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Take-Two Interactive
Take-Two Interactive
6 months ago

Senior Lead, ServiceNow ITOM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own and evolve the organization’s ServiceNow IT Operations Management capabilities by executing CMDB and CSDM strategy, building CI classes and service mapping, and managing Discovery and Service Mapping end-to-end. Configure integrations with IntegrationHub, Service Graph Connectors, and scripted REST/SOAP APIs. Drive CMDB data health for a self-healing IT environment and identify opportunities to embed GenAI and agentic workflows for alert analysis and anomaly detection.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Lead the implementation of CMDB and CSDM strategies, including CI classes, attributes, dependencies, and service mapping approaches.
  • •Manage the end-to-end lifecycle of ServiceNow Discovery and Service Mapping, including MID servers, network/security settings, probes, patterns, and schedules.
  • •Build and maintain integrations using IntegrationHub, Service Graph Connectors, and scripted REST/SOAP APIs.
  • •Oversee CMDB health maintenance, data normalization, and reconciliation processes to support a self-healing IT environment.
  • •Collaborate with stakeholders to translate operational challenges into scalable, AI-driven solutions, including GenAI and agentic workflows for alert analysis and remediation.

Pay and Benefits

Equity and Bonus:Equity
Perks:MedicalDentalVision401kEquityCommuter BenefitsWellness Stipend

Key Requirements

  • •Deep technical proficiency in the ServiceNow platform, including base data structures and ITOM Visibility solutions.
  • •Advanced JavaScript with ServiceNow development components such as GlideRecord, GlideAjax, Business Rules, and Flow Designer.
  • •Expert knowledge of ServiceNow Discovery patterns, credentials, and error handling for Discovery and Service Mapping.
  • •Strong understanding of ITSM/ITAM and ITIL concepts focused on CI and asset lifecycle management.
  • •Familiarity with cloud platforms (AWS, Azure, GCP), virtualization, and Infrastructure as Code (IaC).
Skills:LeadershipInterpersonal skillsConsensus buildingStakeholder communication
Languages:English
Tech Stack:ServiceNowCMDBCSDMITOM VisibilityServiceNow DiscoveryService MappingMID serversIntegrationHubService Graph ConnectorsREST APIsSOAP APIsJavaScriptGlideRecordGlideAjaxPowerShellBusiness RulesFlow DesignerITSMITAMVR

Company Brief

Take-Two Interactive
Develops and publishes interactive entertainment software, including major video game franchises for console, PC, and mobile platforms. The company operates through labels such as Rockstar Games, 2K, and Zynga.
Industry: Gaming
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1993
WebsiteLinkedIn