Associate Manager, Coach Services

Tapestry
New York
Workplace: OnsiteFull timeUSD 80,000 - 90,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Communication","Presentation","Facilitation","Organizational skills","Attention to detail"]

Lead and scale Coach’s customization services by identifying personalization opportunities, partnering with Design to develop and launch tools and monogram offerings, and collaborating with Retail Training, Technical Design, and field leadership on global implementation. Deliver field training and coaching to store teams, evaluate pilots for scalability and readiness, and manage vendor partnerships and end-to-end operational processes—while building a connected store community and maintaining service guidelines across retail and outlet doors.

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Tapestry
Tapestry
3 days ago

Associate Manager, Coach Services

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead and scale Coach’s customization services by identifying personalization opportunities, partnering with Design to develop and launch tools and monogram offerings, and collaborating with Retail Training, Technical Design, and field leadership on global implementation. Deliver field training and coaching to store teams, evaluate pilots for scalability and readiness, and manage vendor partnerships and end-to-end operational processes—while building a connected store community and maintaining service guidelines across retail and outlet doors.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Evolve and scale customization programs by identifying opportunities for personalization, community engagement, and customer connection.
  • •Lead seasonal trend analysis and develop concepts for customization, co-creation, and personalization opportunities.
  • •Partner with Design teams to ideate, test, and launch new customization concepts, tools, materials, and monogram offerings.
  • •Collaborate with retail training, technical design, and field leadership to create implementation strategies, training programs, and operational frameworks.
  • •Manage vendor partnerships and operational processes for customization services, including monogram stamp development, procurement, inventory planning, and quality control.
Travel: Low travel

Pay and Benefits

Salary: USD 80,000 - 90,000 annually
Perks:Health InsuranceDentalVision401 (k)Paid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •2+ years of experience (or a combination of experience and education).
  • •Strong project management to prioritize and deliver multiple initiatives in a fast-paced environment.
  • •Experience partnering cross-functionally (e.g., Design, Retail Operations, Training, Product Development, and external vendor partners).
  • •Proficiency with Microsoft Office, including PowerPoint and Excel, to create presentations and analyze business data.
  • •Flexibility to travel as needed to support store teams and training initiatives.
Experience:2+ yearsRetail operationsCustomer experienceService programsCustomizationPersonalization
Skills:CommunicationPresentationFacilitationOrganizational skillsAttention to detail
Tech Stack:Microsoft OfficePowerPointExcel

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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