Owner.com

4 weeks ago

Staff Software Engineer, Guest Lifecycle & Loyalty

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Lead the technical direction for a personalization platform that powers guest lifecycle and loyalty across email, SMS, and push. Build the intelligence layer combining LLM-powered and classic ML approaches to personalize at restaurant and guest scale while keeping cost and latency in check. Own high-leverage systems like reliable high-volume sending, trusted experimentation/measurement, and data quality—turning one-off campaigns into a durable platform. Mentor engineers and shape the roadmap with Product, Data, and Marketing.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Set technical direction for the personalization platform, deciding who we reach, when, on which channel, and with what creative/item/offer; guide the path toward an autonomous, agent-assisted future.
•Build the intelligence layer combining LLM-powered and classic ML approaches to personalize marketing at restaurant and guest scale.
•Own high-leverage, trustworthy systems including reliable high-volume sending, an experimentation and measurement engine, and the data quality needed for personalization.
•Turn one-off campaign work into a durable platform so new guest journeys become configuration rather than bespoke engineering.
•Amplify engineers by mentoring and growing teams, leading design reviews, and shaping the roadmap with Product, Data, and Marketing.

Pay and Benefits

Salary: USD 220,000 - 240,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceEquityRemote WorkPaid Leave

Key Requirements

•Track record of owning and driving ambitious, multi-person initiatives across team boundaries, typically with 8+ years of relevant experience.
•Demonstrated multiplier mindset—mentoring and improving engineers through high standards, thoughtful design reviews, and reusable patterns/systems.
•Strong backend and systems depth, designing reliable, high-scale services and data pipelines and knowing where to invest in robustness.
•Data- and experimentation-driven mindset using holdouts, incrementality, and measurement, and applying ML/AI to real product problems.
•Comfort with ambiguity and turning open-ended goals into concrete technical bets with measurable impact.

Experience:Machine learningAIMarketing automationPersonalization

Skills:MentorshipCommunicationInfluenceLeadershipBias for impact

Tech Stack:LLMsMachine learningAI

Company Brief

Owner.com

Provides a direct-to-consumer online ordering, delivery, and operations platform for independent restaurants, helping them increase revenue, reduce third-party fees, and manage orders, marketing, and customer relationships.

Industry: Restaurants & Food Service

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: New York, United States

Website LinkedIn

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Owner.com

4 weeks ago

Staff Software Engineer, Guest Lifecycle & Loyalty

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Set technical direction for the personalization platform, deciding who we reach, when, on which channel, and with what creative/item/offer; guide the path toward an autonomous, agent-assisted future.
•Build the intelligence layer combining LLM-powered and classic ML approaches to personalize marketing at restaurant and guest scale.
•Own high-leverage, trustworthy systems including reliable high-volume sending, an experimentation and measurement engine, and the data quality needed for personalization.
•Turn one-off campaign work into a durable platform so new guest journeys become configuration rather than bespoke engineering.
•Amplify engineers by mentoring and growing teams, leading design reviews, and shaping the roadmap with Product, Data, and Marketing.

Pay and Benefits

Salary: USD 220,000 - 240,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceEquityRemote WorkPaid Leave

Key Requirements

•Track record of owning and driving ambitious, multi-person initiatives across team boundaries, typically with 8+ years of relevant experience.
•Demonstrated multiplier mindset—mentoring and improving engineers through high standards, thoughtful design reviews, and reusable patterns/systems.
•Strong backend and systems depth, designing reliable, high-scale services and data pipelines and knowing where to invest in robustness.
•Data- and experimentation-driven mindset using holdouts, incrementality, and measurement, and applying ML/AI to real product problems.
•Comfort with ambiguity and turning open-ended goals into concrete technical bets with measurable impact.

Experience:Machine learningAIMarketing automationPersonalization

Skills:MentorshipCommunicationInfluenceLeadershipBias for impact

Tech Stack:LLMsMachine learningAI

Company Brief

Owner.com

Industry: Restaurants & Food Service

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: New York, United States

Website LinkedIn