HM Loss Mit Sr Spec

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 24.52 - 30.29 hourlyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Critical thinking","Problem-solving","Time management"]

Manage borrower communication and documentation during the final stages of the loss mitigation process. Track trial payment plans and ensure timely issuance of modification or liquidation documents, while keeping internal and external systems updated with approved program terms. Coordinate with title companies, mobile notaries, and third-party vendors to execute closing and maintain accurate servicing records. Ensure compliance with investor, insurer, and regulatory guidelines and resolve issues to support a seamless customer experience.

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FursaFursa
Citizens Bank
Citizens Bank
5 days ago

HM Loss Mit Sr Spec

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Manage borrower communication and documentation during the final stages of the loss mitigation process. Track trial payment plans and ensure timely issuance of modification or liquidation documents, while keeping internal and external systems updated with approved program terms. Coordinate with title companies, mobile notaries, and third-party vendors to execute closing and maintain accurate servicing records. Ensure compliance with investor, insurer, and regulatory guidelines and resolve issues to support a seamless customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage borrower communication and documentation through final loss mitigation stages.
  • •Track and monitor trial payment plans and ensure timely issuance of final modification or liquidation documents.
  • •Update internal and external systems accurately based on approved program terms.
  • •Coordinate with title companies, mobile notaries, and vendors to facilitate document execution and closing.
  • •Ensure compliance with investor, insurer, and regulatory guidelines and maintain accurate records in servicing systems.

Pay and Benefits

Salary: USD 24.52 - 30.29 hourly
Perks:Health InsuranceDentalVisionRetirement BenefitsPaid LeaveParental LeaveLearning BudgetWellness Stipend

Key Requirements

  • •High School Diploma or equivalent.
  • •Minimum 2 years of experience in mortgage servicing and default operations.
  • •Knowledge of mortgage documents, title insurance, and title vesting.
  • •Familiarity with MSP/Fidelity, ALS, and Back in Black systems.
  • •Strong understanding of CFPB, FDCPA, RESPA, ECOA, TCPA, SCRA, and UDAAP regulations.
Experience:2+ yearsMortgage servicingDefault operations
Education:High School
Skills:CommunicationCritical thinkingProblem-solvingTime management
Tech Stack:MSP/FidelityALSBack in BlackMicrosoft OfficeExcel

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website