BR Customer Success Associate - English and Portuguese Speaking

Sporty Group
São Paulo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1-2 yearsSkills: ["Communication","Teamwork","Emotional intelligence","Problem-solving","Multitasking"]

Customer Success Associate in a Brazilian team supporting an online betting operator. You will resolve customer issues, educate users on products, provide product feedback, and collaborate across international teams while maintaining accurate records and driving First Time Resolution and First Call Resolution.

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Sporty Group
Sporty Group
8 months ago

BR Customer Success Associate - English and Portuguese Speaking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Customer Success Associate in a Brazilian team supporting an online betting operator. You will resolve customer issues, educate users on products, provide product feedback, and collaborate across international teams while maintaining accurate records and driving First Time Resolution and First Call Resolution.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Handle customer queries, complaints and issues while educating customers about products and services
  • •Conduct cold calls and follow-up calls
  • •Maintain accurate customer records
  • •Identify and escalate priority issues to Ops team/Team leader
  • •Provide product feedback to relevant stakeholders

Pay and Benefits

Perks:Life InsuranceGym MembershipMeal AllowanceCommuter BenefitsAnnual Leave

Key Requirements

  • •1-2 years of customer support experience
  • •Excellent English and Portuguese communication skills, both verbal and written
  • •Knowledge of Freshdesk, Jira and/or Zendesk
  • •Ability to work independently and in a fast-paced, high-pressure environment
  • •Online gaming experience with a focus on sports betting (advantageous)
Experience:1-2 yearsOnline gamingSports betting
Skills:CommunicationTeamworkEmotional intelligenceProblem-solvingMultitasking
Languages:EnglishPortuguese
Tech Stack:FreshdeskJiraZendesk

Company Brief

Sporty Group
Operates an online retail platform offering sports apparel, equipment, and accessories across multiple sports categories, targeting consumers and amateur athletes with a range of brands and direct-to-consumer products.
Industry: E-commerce
Website