Client Operations - Jr Analyst - Client Security&Fraud Prevention

Interactive Brokers Group
Dublin
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Analytical problem-solving","Attention to detail","Communication","Interpersonal skills","Ability to learn"]

Handle client security and fraud-prevention inquiries by performing verbal and video client verification, investigating escalations through tickets, and supporting security protocol problem management. Monitor fraud cases and trends, route suspicious activity to senior analysts, and contribute to training and fraud awareness materials. You’ll use Windows/macOS systems and collaborate with internal stakeholders to ensure accurate, timely responses to client security concerns.

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Interactive Brokers Group
Interactive Brokers Group
4 days ago

Client Operations - Jr Analyst - Client Security&Fraud Prevention

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 days agoStatus: Live

Job Summary

Handle client security and fraud-prevention inquiries by performing verbal and video client verification, investigating escalations through tickets, and supporting security protocol problem management. Monitor fraud cases and trends, route suspicious activity to senior analysts, and contribute to training and fraud awareness materials. You’ll use Windows/macOS systems and collaborate with internal stakeholders to ensure accurate, timely responses to client security concerns.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Proactively handle client exceptional inquiries via callbacks, including verbal and video client verification.
  • •Manage escalations of client inquiries about IBKR's security system through tickets.
  • •Perform problem management focused on security protocols and practices.
  • •Escalate suspected suspicious client activity or behavior to Senior SFP Analysts and track fraud cases and trends.
  • •Create on-the-job training and fraud awareness material.

Key Requirements

  • •2+ years' experience in an information or fraud prevention role.
  • •BSc in STEM areas (Science, Technology, Engineering and Mathematics).
  • •Proficiency with Windows and/or macOS computer systems and basic office applications.
  • •Maintain up-to-date knowledge of security concepts including social engineering, fraud schemes, mobile security, and information security.
  • •Strong analytical problem-solving and attention to detail.
Experience:2+ yearsFraud preventionInformation security
Education:Bachelor's in STEM areas (Science, Technology, Engineering and Mathematics)
Skills:Analytical problem-solvingAttention to detailCommunicationInterpersonal skillsAbility to learn
Tech Stack:WindowsMacOSOffice applications

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn