Customer Adoption Consultant

Sprout Social
United States
Workplace: RemoteFull timeUSD 68,000 - 85,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Problem-solving","Team collaboration","Operational rigor","Process improvement","Customer value focus"]

Drive customer adoption and value at scale by leading training sessions, running one-to-many playbooks, and using self-service resources to help customers effectively use core platform functionality. Monitor customer health metrics to identify trends and churn risks, resolve inquiries with operational rigor, and partner with Product and Engineering on process improvements and automation. Build shared best practices across the Customer Support community.

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FursaFursa
Sprout Social
Sprout Social
3 weeks ago

Customer Adoption Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Drive customer adoption and value at scale by leading training sessions, running one-to-many playbooks, and using self-service resources to help customers effectively use core platform functionality. Monitor customer health metrics to identify trends and churn risks, resolve inquiries with operational rigor, and partner with Product and Engineering on process improvements and automation. Build shared best practices across the Customer Support community.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead training sessions and value discussions to ensure customers adopt core platform functionality
  • •Execute one-to-many playbooks and use self-service resources (in-app guidance and knowledge base) to drive utilization at scale
  • •Monitor usage data and customer health metrics to proactively address churn risks and identify growth opportunities
  • •Resolve customer inquiries promptly using support tools and escalate complex issues as needed
  • •Partner with Product and Engineering to implement process improvements and automation that streamline customer success operations

Pay and Benefits

Salary: USD 68,000 - 85,000 annually
Perks:Health InsuranceDentalVision401kLife InsuranceDisability InsurancePaid LeaveParental LeaveRemote WorkLearning BudgetInternet Stipend

Key Requirements

  • •2+ years of customer success experience
  • •Strong problem-solving skills and the ability to collaborate with a team
  • •Comfort using processes to manage customers at scale in a rapidly changing environment
  • •Familiarity with Sprout Social influencer marketing and influencer marketing strategy
  • •Experience with Gainsight or other customer success management software
Experience:Customer success
Skills:Problem-solvingTeam collaborationOperational rigorProcess improvementCustomer value focus
Languages:English
Tech Stack:Gainsight

Company Brief

Sprout Social
Provides a social media management platform that helps businesses manage engagement, publishing, analytics, and social customer care across channels to improve brand presence and customer relationships.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2010
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn