Call Center Agent

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Active listening","Attention to detail"]

This entry-level on-site role in Alexandria involves delivering exceptional customer support and handling inquiries to maintain high customer satisfaction. You will engage with customers via phone, provide tailored solutions, and ensure professional communication and empathy in a fast-paced environment. Familiarity with CRM tools and night shifts are a plus, with Fresh Graduates encouraged to apply.

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FursaFursa
Sutherland
Sutherland
5 months ago

Call Center Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

This entry-level on-site role in Alexandria involves delivering exceptional customer support and handling inquiries to maintain high customer satisfaction. You will engage with customers via phone, provide tailored solutions, and ensure professional communication and empathy in a fast-paced environment. Familiarity with CRM tools and night shifts are a plus, with Fresh Graduates encouraged to apply.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions with efficiency and empathy on a daily basis.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication and professional phone etiquette.
  • •Assist customers by addressing inquiries, resolving issues, and maintaining high levels of satisfaction.
  • •Collaborate with colleagues to ensure consistent and high-quality service delivery.

Key Requirements

  • •Fluency in English (must be at least B2/C1)
  • •Strong customer service and customer support skills
  • •Proven ability to enhance customer satisfaction and experience
  • •Problem-solving, active listening, and attention to detail
  • •Experience in a customer-facing role and familiarity with CRM tools (a plus)
Experience:Customer serviceTelecommunications
Skills:CommunicationEmpathyProblem-solvingActive listeningAttention to detail
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor