Business Complaints Officer

Wise
São Paulo
Workplace: HybridFull timeBRL 7,800 - 9,350 monthlyFunction: Data Science & Machine LearningSkills: ["Communication","Problem-solving","Independence","Prioritization","Collaboration"]

Investigate business customer complaints and provide timely, fair final responses while meeting regulatory obligations across jurisdictions. Manage multiple complex complaints efficiently and closely collaborate with stakeholders, service teams, and team leads to improve outcomes. Use a strong view of the customer experience to share feedback that helps Wise enhance its product and internal processes, while protecting the company from regulatory, financial, and reputational risk.

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FursaFursa
Wise
Wise
1 day ago

Business Complaints Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Investigate business customer complaints and provide timely, fair final responses while meeting regulatory obligations across jurisdictions. Manage multiple complex complaints efficiently and closely collaborate with stakeholders, service teams, and team leads to improve outcomes. Use a strong view of the customer experience to share feedback that helps Wise enhance its product and internal processes, while protecting the company from regulatory, financial, and reputational risk.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Investigate business customer complaints and respond in a timely manner with fair outcomes.
  • •Handle complaints efficiently while working within regulatory obligations and different jurisdictions.
  • •Manage multiple complaints at once and maintain performance with up-to-date product knowledge.
  • •Collaborate closely with stakeholders, service teams, and team leads while sharing constructive feedback.
  • •Identify and address challenges using critical thinking and support decisions with relevant data.

Pay and Benefits

Salary: BRL 7,800 - 9,350 monthly
Perks:EquityLearning BudgetHealth InsuranceDentalLife InsurancePaid LeaveParental LeaveSabbaticalCommuter BenefitsMeal VouchersGym Membership

Key Requirements

  • •Excellent written and verbal English skills.
  • •Proficiency with Google Workspace (Email, Calendar, Drive, Docs, Sheets, Slides), Office suite (Word, Excel), and Confluence.
  • •Strong attention to detail and well-organised work habits.
  • •Ability to work independently, prioritise tasks, and make decisions in problem-solving scenarios.
  • •Customer-focused approach with effective communication and problem-solving mindset.
Skills:CommunicationProblem-solvingIndependencePrioritizationCollaboration
Languages:English
Tech Stack:Google WorkspaceGoogle CalendarGoogle DriveGoogle DocsGoogle SheetsGoogle SlidesMicrosoft WordMicrosoft ExcelConfluence

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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Glassdoor: 3.8
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