ServiceNow CMDB Analyst

U.S. Bancorp
Charlotte, Atlanta, Minnesota, Oregon, Wisconsin, Texas, Missouri
Workplace: OnsiteFull timeUSD 98,175 - 115,500 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Analytical skills","Troubleshooting","Problem-solving","Independent work"]

Own and improve the ServiceNow Configuration Management Database (CMDB) for enterprise technology operations. Administer and govern Configuration Item (CI) classes, monitor CMDB health and data quality, and lead cleanup, remediation, reconciliation, and dependency mapping. Support Discovery-related validation, partner with engineering, infrastructure, application, and asset management teams to resolve CMDB issues, and create dashboards and metrics to measure maturity and operational effectiveness.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
2 days ago

ServiceNow CMDB Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own and improve the ServiceNow Configuration Management Database (CMDB) for enterprise technology operations. Administer and govern Configuration Item (CI) classes, monitor CMDB health and data quality, and lead cleanup, remediation, reconciliation, and dependency mapping. Support Discovery-related validation, partner with engineering, infrastructure, application, and asset management teams to resolve CMDB issues, and create dashboards and metrics to measure maturity and operational effectiveness.
Location: Charlotte, Atlanta, Minnesota, Oregon, Wisconsin, Texas, Missouri
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Administer and maintain Configuration Item (CI) classes within the ServiceNow CMDB.
  • •Monitor and improve CMDB data quality, integrity, and overall health.
  • •Perform CMDB cleanup, remediation, and reconciliation activities, including analyzing CI data and relationships to find gaps and inconsistencies.
  • •Support Discovery-related processes by validating discovered data accuracy and resolving CMDB data issues in partnership with cross-functional teams.
  • •Maintain CMDB governance standards, and develop dashboards/reports/metrics while supporting audit readiness through accurate configuration data and documentation.

Pay and Benefits

Salary: USD 98,175 - 115,500 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kRetirementPaid LeaveAdoption Assistance

Key Requirements

  • •4+ years of hands-on ServiceNow experience.
  • •4+ years of Configuration Management Database (CMDB) experience.
  • •Strong experience managing Configuration Item (CI) classes and CMDB data structures.
  • •Experience monitoring CMDB health, data quality/integrity, and performing remediation activities.
  • •Working knowledge of ServiceNow Discovery and understanding of CSDM (Common Service Data Model).
Experience:4+ yearsEnterprise technologyIT asset managementITIL
Skills:Analytical skillsTroubleshootingProblem-solvingIndependent work
Certifications:ServiceNow Certified System Administrator (CSA)
Tech Stack:ServiceNowCMDBConfiguration Item (CI) classesServiceNow DiscoveryCSDMCommon Service Data ModelService MappingService Graph ConnectorIdentification and Reconciliation Engine (IRE)AgileDashboardsReportsMetricsITILIncidentChangeConfiguration ManagementIT Asset Management (ITAM)

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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Glassdoor: 3.8
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