2 days ago

Experience Operation Manager-TikTok

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own end-to-end TikTok user product experience by deconstructing pain points, defining optimization strategies, and partnering with product and R&D teams to drive improvements. Proactively prevent risks from strategy iterations, feature updates, and policy changes. Coordinate with internal teams and external partners to resolve user demands tied to product features, and use AI tools to monitor experience metrics and uncover latent issues. Analyze data to identify core problems and health trends.

Location: Singapore

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Own end-to-end TikTok user product experience, deconstructing user pain points and driving experience improvement initiatives with product and R&D teams.
•Conduct proactive risk prevention based on upstream product strategy iterations, feature updates, and policy adjustments across product teams.
•Establish collaboration mechanisms to identify, follow up on, and drive resolution of user demands related to product features.
•Leverage AI tools to monitor experience metrics, assess experience health, and identify latent experience issues.
•Use data insights to identify core problems and support optimization strategies for user experience.

Key Requirements

•Bachelor’s degree or above, with 2+ years of relevant experience in experience operations.
•Familiar with fundamentals of AI Agent, with a proven track record delivering related projects.
•Strong data-driven mindset and rigorous logical thinking.
•Proficient in data analysis tools including SQL, Excel, and Tableau to identify core problems from insights.
•Familiar with full lifecycle management logic of internet user experience, with deep understanding of social and short-video product ecosystems (TikTok or similar overseas products is a plus).

Experience:2+ yearsSocialShort-video

Education:Bachelor's

Skills:Logical thinkingData-driven mindsetCross-functional collaborationRisk preventionProblem identification

Tech Stack:AI AgentSQLExcelTableau

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Experience Operation Manager-TikTok

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Singapore

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Own end-to-end TikTok user product experience, deconstructing user pain points and driving experience improvement initiatives with product and R&D teams.
•Conduct proactive risk prevention based on upstream product strategy iterations, feature updates, and policy adjustments across product teams.
•Establish collaboration mechanisms to identify, follow up on, and drive resolution of user demands related to product features.
•Leverage AI tools to monitor experience metrics, assess experience health, and identify latent experience issues.
•Use data insights to identify core problems and support optimization strategies for user experience.

Key Requirements

•Bachelor’s degree or above, with 2+ years of relevant experience in experience operations.
•Familiar with fundamentals of AI Agent, with a proven track record delivering related projects.
•Strong data-driven mindset and rigorous logical thinking.
•Proficient in data analysis tools including SQL, Excel, and Tableau to identify core problems from insights.
•Familiar with full lifecycle management logic of internet user experience, with deep understanding of social and short-video product ecosystems (TikTok or similar overseas products is a plus).

Experience:2+ yearsSocialShort-video

Education:Bachelor's

Skills:Logical thinkingData-driven mindsetCross-functional collaborationRisk preventionProblem identification

Tech Stack:AI AgentSQLExcelTableau

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn