Outside Service Coordinator (Manheim)

AutoTrader.com
United States
Workplace: OnsiteFull timeUSD 20.1 - 30.1 hourlyFunction: Executive & General ManagementExperience: 3+ yearsEducation: high_schoolSkills: ["Customer service","Prioritization","Professionalism","Communication","Safety commitment"]

Serve as the primary point of contact for Manheim accounts, resolving client issues and answering inquiries related to vehicle condition and discrepancies. Coordinate vehicle sale run processes and reconditioning workflows by partnering with auction teams and stakeholders. Conduct vehicle inspections, condition reports, imaging audits, and estimates, while educating clients on auction processes and recommending/upselling Manheim/CAI products and services. Ensure compliance with Cox standards, SLAs, and NAAA guidelines.

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FursaFursa
AutoTrader.com
AutoTrader.com
1 day ago

Outside Service Coordinator (Manheim)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for Manheim accounts, resolving client issues and answering inquiries related to vehicle condition and discrepancies. Coordinate vehicle sale run processes and reconditioning workflows by partnering with auction teams and stakeholders. Conduct vehicle inspections, condition reports, imaging audits, and estimates, while educating clients on auction processes and recommending/upselling Manheim/CAI products and services. Ensure compliance with Cox standards, SLAs, and NAAA guidelines.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for resolving client issues across accounts, coordinating with auction teams and stakeholders.
  • •Provide exceptional customer service by addressing inquiries and concerns related to vehicle condition and discrepancies.
  • •Coordinate sale vehicle run processes and maintain communication with auction departments to organize inventory and complete reconditioning services.
  • •Inspect vehicles, complete reconditioning estimates, coordinate and approve reconditioning services, and conduct condition reports and imaging audits.
  • •Educate clients on auction processes and recommend or upsell Manheim/CAI products and services while ensuring compliance with Cox standards, SLAs, and NAAA guidelines.

Pay and Benefits

Salary: USD 20.1 - 30.1 hourly
Perks:Paid LeavePaid HolidaysHealth InsuranceDentalVision401kParental Leave

Key Requirements

  • •High school diploma/GED plus 3 years of related work experience, or a higher degree/certification plus 1 year, or 5 years of related work experience.
  • •Valid driver’s license and safe-driving ability.
  • •Ability to perform duties within required timeframes with the physical ability and mental acuity to execute the role.
  • •Ability to handle multiple tasks simultaneously and work with minimal supervision.
  • •Excellent verbal and written communication skills.
Experience:3+ yearsVehicle reconditioningAuto body
Education:High School
Skills:Customer servicePrioritizationProfessionalismCommunicationSafety commitment
Licenses:Driver’s license
Tech Stack:Microsoft OfficeInternal business platforms

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn