Customer Service Specialist - TS/SCI w/Poly

General Dynamics
United States
Workplace: OnsiteFull timeUSD 33.15 - 44.85 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Reliable","Learning quickly","Customer relationships"]

Support customers and/or technicians through telephone, chat, and email as a Customer Service Analyst Associate. Validate work requests for completeness, accuracy, and compliance, then gather and enter information into databases per established procedures. Prioritize and assign daily tasks based on SLA timing and priority, ensuring tickets are routed to the correct queues. Escalate problems or tickets to higher-level management when required.

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General Dynamics
General Dynamics
2 days ago

Customer Service Specialist - TS/SCI w/Poly

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Closed
Reposted: similar role first listed 5 months ago

Job Summary

Support customers and/or technicians through telephone, chat, and email as a Customer Service Analyst Associate. Validate work requests for completeness, accuracy, and compliance, then gather and enter information into databases per established procedures. Prioritize and assign daily tasks based on SLA timing and priority, ensuring tickets are routed to the correct queues. Escalate problems or tickets to higher-level management when required.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide support to customers and/or technicians via telephone, chat, and/or email to ensure tickets are tasked and routed to the correct queues.
  • •Validate work requests for completeness, accuracy, and compliance to established standards.
  • •Verify appropriate work authorization has been obtained by the client and company.
  • •Gather and enter information into databases according to established procedures.
  • •Prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out; escalate when required.
Travel: Low travel

Pay and Benefits

Salary: USD 33.15 - 44.85 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High school diploma/GED.
  • •1+ years of related experience.
  • •Must currently possess TS/SCI with polygraph security clearance.
  • •Communication and problem-solving skills.
  • •Reliable performance and quick learning to support customers via telephone, chat, and/or email.
Experience:1+ years
Education:High School
Skills:CommunicationProblem-solvingReliableLearning quicklyCustomer relationships

Eligibility

Nationality:US National
Security Clearance:Top Secret SCIPolygraphTS/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn