Information Technology Support Specialist - TS/SCI w/Poly

General Dynamics
United States
Workplace: OnsiteFull timeUSD 34 - 46 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: associatesSkills: ["Technical support","Troubleshooting","Customer service","Documentation"]

Provide enterprise help desk support for users in an on-site environment, responding to inquiries via phone, email, chat, and tickets. Log and track issues, diagnose and resolve basic hardware, software, and network connectivity problems, and escalate complex cases to second-level support. Install and update software, handle access and password reset requests, maintain IT asset inventory, and document solutions and procedures for recurring issues.

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General Dynamics
General Dynamics
1 day ago

Information Technology Support Specialist - TS/SCI w/Poly

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide enterprise help desk support for users in an on-site environment, responding to inquiries via phone, email, chat, and tickets. Log and track issues, diagnose and resolve basic hardware, software, and network connectivity problems, and escalate complex cases to second-level support. Install and update software, handle access and password reset requests, maintain IT asset inventory, and document solutions and procedures for recurring issues.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to user inquiries via phone, email, chat, or ticketing systems.
  • •Log and track support requests using a help desk ticketing system.
  • •Diagnose and resolve basic technical issues involving hardware, software, and network connectivity.
  • •Provide step-by-step troubleshooting guidance and escalate complex issues to second-level support when needed.
  • •Install, configure, and update software; assist with password resets, account lockouts, and access issues.
Travel: Low travel

Pay and Benefits

Salary: USD 34 - 46 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Associates of Arts or Associates of Science.
  • •5+ years of related experience.
  • •Install, modify, and repair computer hardware and software using remote access tools.
  • •Maintain current knowledge of relevant technology as assigned.
  • •CompTIA Security+ certification required within 3 months of start date.
Experience:5+ years
Education:Associate's
Skills:Technical supportTroubleshootingCustomer serviceDocumentation
Certifications:CompTIA Security+
Tech Stack:Help Desk SoftwareRemote SupportCompTIA Security+

Eligibility

Security Clearance:Top Secret SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn