Senior Director, Relationship Management

Fiserv
Nebraska
Workplace: RemoteFull timeFunction: Executive & General ManagementEducation: bachelorsSkills: ["Leadership","Coaching","Negotiation","Strategic advisory","Workforce planning"]

Lead relationship management strategy for a large portfolio of financial institution clients, strengthening retention and identifying growth opportunities. Build executive-level client relationships and advise on business challenges, transformation initiatives, and long-term growth. Manage and develop Relationship Managers and senior client leaders, establish portfolio strategies to increase wallet share, and oversee renewals and complex contract negotiations. Use portfolio, client health, and financial metrics to drive risk mitigation and strategic actions.

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FursaFursa
Fiserv
Fiserv
1 day ago

Senior Director, Relationship Management

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead relationship management strategy for a large portfolio of financial institution clients, strengthening retention and identifying growth opportunities. Build executive-level client relationships and advise on business challenges, transformation initiatives, and long-term growth. Manage and develop Relationship Managers and senior client leaders, establish portfolio strategies to increase wallet share, and oversee renewals and complex contract negotiations. Use portfolio, client health, and financial metrics to drive risk mitigation and strategic actions.
Location: Nebraska
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead, coach, and develop Relationship Managers and senior client-facing leaders responsible for strategic account management, retention, revenue growth, and client satisfaction.
  • •Establish portfolio strategies to support sustainable revenue growth, relationship expansion, retention improvement, and increased wallet share across assigned markets.
  • •Build executive-level client relationships and serve as a strategic advisor on business challenges, transformation initiatives, and long-term growth opportunities.
  • •Partner with leaders across Sales, Product, Operations, Solution Consulting, and Client Delivery to align client needs with enterprise solutions and business objectives.
  • •Oversee complex contract negotiations, renewals, and commercial discussions; analyze portfolio performance, industry trends, client health indicators, and financial metrics to identify risks, opportunities, and strategic actions.
Travel: Extensive travel

Pay and Benefits

Perks:Paid HolidaysHealth InsuranceDentalVisionLife InsuranceDisability Insurance401k MatchTuition AssistanceParental LeaveMilitary Leave

Key Requirements

  • •12+ years of experience in relationship management, account management, sales, banking, financial services, or financial technology with strategic client leadership, revenue growth, and portfolio management.
  • •8+ years of experience managing and developing teams, including performance management, succession planning, talent development, and organizational leadership.
  • •Experience managing executive-level relationships within financial institutions or related industries and influencing senior decision makers.
  • •Experience leading complex contract negotiations, renewal strategies, and commercial discussions for large or strategically important client relationships.
  • •Bachelor’s degree or higher in Business Administration, Finance, Management, or a related field, or equivalent combination of education and experience.
Experience:FintechPaymentsBankingFinancial servicesFinancial technology
Education:Bachelor's
Skills:LeadershipCoachingNegotiationStrategic advisoryWorkforce planning
Tech Stack:Salesforce

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn