Market Manager - Pelham Parkway

Discover Financial
United States
Workplace: OnsiteFull timeUSD 112,100 - 126,000 annuallyFunction: Business OperationsExperience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Problem-solving","Community engagement","Inclusivity"]

Lead day-to-day performance across an average of 1–3 branches by coaching Branch Ambassadors to deliver the “Every Customer, Every Time” guest experience. You’ll handle complex escalations, drive continuous improvement and operational excellence, and mentor your team through behavioral coaching and problem-solving. Bring the Capital One brand to life in the branch, help customers navigate mobile and online banking, and champion community impact through approved volunteer initiatives.

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Discover Financial
Discover Financial
2 days ago

Market Manager - Pelham Parkway

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead day-to-day performance across an average of 1–3 branches by coaching Branch Ambassadors to deliver the “Every Customer, Every Time” guest experience. You’ll handle complex escalations, drive continuous improvement and operational excellence, and mentor your team through behavioral coaching and problem-solving. Bring the Capital One brand to life in the branch, help customers navigate mobile and online banking, and champion community impact through approved volunteer initiatives.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Coach Branch Ambassadors to deliver the “Every Customer, Every Time” guest experience and manage complex customer escalations.
  • •Lead through behavioral coaching by creating a supportive environment and providing real-time feedback tied to team performance.
  • •Maintain and promote the Capital One brand in the branch, ensuring a pristine environment aligned with company values and standards.
  • •Drive operational excellence and continuous improvement across the market, including managing talent and resources effectively.
  • •Coach team members on de-escalation and resourceful problem-solving, and help customers navigate mobile and online banking.

Pay and Benefits

Salary: USD 112,100 - 126,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid Leave401kParental LeaveEducation AssistanceFlexible Spending

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 2 years of retail, sales, or banking experience.
  • •At least 1 year of people management experience or 1 year of supervisory experience.
Experience:2+ yearsRetailSalesBankingCustomer experienceFinancial services
Education:Bachelor's
Skills:LeadershipCoachingProblem-solvingCommunity engagementInclusivity
Tech Stack:AIGEMSMobile bankingOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn