Technical Success Architect

Salesforce
Mexico City
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Written communication","Verbal communication","Presentation","Problem-solving","Customer collaboration"]

Help customers and partners deploy Slack as mission-critical infrastructure by delivering technical discovery, assessments, and architecture guidance. Lead customer-facing workshops, explain Slack feature specs and bleeding-edge use cases, and recommend integration approaches across identity, security, data, and system-to-system workflows. Support high-severity reliability cases, partner with Product and Technical Support, and use AI expertise to recommend practical and scalable solutions.

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FursaFursa
Salesforce
Salesforce
2 days ago

Technical Success Architect

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Help customers and partners deploy Slack as mission-critical infrastructure by delivering technical discovery, assessments, and architecture guidance. Lead customer-facing workshops, explain Slack feature specs and bleeding-edge use cases, and recommend integration approaches across identity, security, data, and system-to-system workflows. Support high-severity reliability cases, partner with Product and Technical Support, and use AI expertise to recommend practical and scalable solutions.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Understand customer challenges and priorities to identify technical paths that drive business value through Slack.
  • •Facilitate customer-facing workshops and technical discovery to understand use cases, integration points, and desired outcomes.
  • •Develop deep understanding of Slack feature specifications to support technical questions and demonstrate key automations and use cases.
  • •Advise on Slack integrations with identity, eDiscovery, data loss prevention, Salesforce, and other internal or SaaS systems.
  • •Act as a customer advocate in high-severity triage and resolution while proactively engaging Product and Technical Support to address technical hurdles.

Key Requirements

  • •5+ years of experience as a solutions/sales engineer, technical consultant, customer success, or professional services team member, preferably in the SaaS or PaaS space.
  • •Sound understanding of at least one object oriented programming language such as Java, Javascript, Node.js, SQL, or Python.
  • •Interest, educational background, or delivery expertise in Generative AI technologies.
  • •Hands-on proficiency with data exchanges and APIs.
  • •Bachelor's degree in a technical discipline (or additional experience required).
Experience:5+ yearsSaaSPaaS
Education:Bachelor's in technical discipline
Skills:Written communicationVerbal communicationPresentationProblem-solvingCustomer collaboration
Tech Stack:JavaJavascriptNode.jsSQLPythonGenerative AIAPIsSlackSalesforceEDiscoveryData loss preventionIdentity management

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor