Supervisor Skincare / Fragrance - Arndale, Manchester (Manchester, GB)

Sephora
Manchester
Workplace: OnsiteFull timeFunction: Healthcare (Clinical, Medical, Wellness)Skills: ["Leadership","Coaching","Communication","Sales","Organizational skills"]

Lead and coach Beauty Advisors to deliver personalized skincare and fragrance consultations, exceptional client service, and premium in-store standards. Drive sales performance through proactive customer engagement, upsell/cross-sell opportunities, and strong product storytelling grounded in skincare and fragrance trends. Oversee merchandising, inventory accuracy, stock flow, and compliance (loss prevention and health & safety) while monitoring KPIs to support wider store goals.

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Sephora
Sephora
18 hours ago

Supervisor Skincare / Fragrance - Arndale, Manchester (Manchester, GB)

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Last checked: 18 hours agoStatus: Live

Job Summary

Lead and coach Beauty Advisors to deliver personalized skincare and fragrance consultations, exceptional client service, and premium in-store standards. Drive sales performance through proactive customer engagement, upsell/cross-sell opportunities, and strong product storytelling grounded in skincare and fragrance trends. Oversee merchandising, inventory accuracy, stock flow, and compliance (loss prevention and health & safety) while monitoring KPIs to support wider store goals.
Location: Manchester
Workplace: Onsite
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and inspire Beauty Advisors to deliver personalized skincare and fragrance consultations and exceptional client service.
  • •Provide ongoing training in product knowledge, selling skills, consultation techniques, and category trends.
  • •Drive sales performance by engaging customers, building long-lasting relationships, and identifying upsell and cross-sell opportunities.
  • •Oversee inventory accuracy, visual standards, merchandising, and stock flow to maintain a premium department.
  • •Monitor KPIs and ensure compliance with Sephora operational standards, including loss prevention and health and safety.

Pay and Benefits

Perks:Employee DiscountPaid LeaveHoliday AllowanceCommission

Key Requirements

  • •Proven leadership experience in beauty or retail, ideally with strong skincare and/or fragrance expertise.
  • •Deep understanding of skincare products, ingredients, brand philosophies, and customer needs.
  • •Strong ability to coach and develop individuals and teams.
  • •Strong sales acumen with a track record of meeting or exceeding performance goals.
  • •Experience managing employee relations processes when required.
Experience:BeautyRetail
Skills:LeadershipCoachingCommunicationSalesOrganizational skills

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn