Service Advisor | Al-Futtaim Automotive | FAMCO (Dubai, AE)

Al Futtaim Group
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 8+ yearsEducation: bachelorsSkills: ["Interpersonal communication","Customer-centric approach","Upselling","Proactive work","Accountability"]

Act as the key liaison between customers and the workshop, ensuring service requests are understood and delivered efficiently. Handle customer service inquiries, prepare quotes, manage approvals and payments, and support upselling of preventive maintenance and parts recommendations. Coordinate job completion with workshop and spare parts teams, perform billing with clear invoice explanations, and conduct post-service feedback calls to improve the Customer Satisfaction Index (CSI). Maintain accurate system transactions and documentation in line with ISO standards.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
1 day ago

Service Advisor | Al-Futtaim Automotive | FAMCO (Dubai, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Act as the key liaison between customers and the workshop, ensuring service requests are understood and delivered efficiently. Handle customer service inquiries, prepare quotes, manage approvals and payments, and support upselling of preventive maintenance and parts recommendations. Coordinate job completion with workshop and spare parts teams, perform billing with clear invoice explanations, and conduct post-service feedback calls to improve the Customer Satisfaction Index (CSI). Maintain accurate system transactions and documentation in line with ISO standards.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Build rapport with customers and technicians, clarify customer requests, and ensure service needs are addressed.
  • •Prepare service quotations and reports, follow up for customer approvals, and manage approved/invoiced jobs including lost sales reporting.
  • •Manage customer payments to clear outstanding balances, close completed jobs, and prevent aged WIP reports.
  • •Coordinate service delivery with workshop and spare parts teams to meet time and cost estimates; perform billing with clear invoice explanations.
  • •Create and manage system transactions (quotations, job orders, delivery notes, gate passes, billing) and maintain ISO-standard documentation and archives, including post-service feedback calls.

Key Requirements

  • •Diploma or Bachelor of Automobile/Marine/Electrical or Mechanical Engineering.
  • •8+ years overall experience with an authorized OEM dealership, including 5+ years as a Service Advisor (preferably for generators or marine engines).
  • •Strong understanding of automotive dealer/distributor business and workshop processes, with technical knowledge of diesel engines, driveline, electrical systems, and spare parts.
  • •Excellent interpersonal and communication skills (oral and written).
  • •Proficiency in MS Office, SAP, ARIBA, and CRM/DBM, with professional-level English; Arabic is preferable.
Experience:8+ yearsAutomotiveAuthorized OEM dealershipAfter salesWorkshop operationsDiesel enginesMarine enginesSpare parts
Education:Bachelor's in Automobile/Marine/Electrical or Mechanical Engineering
Skills:Interpersonal communicationCustomer-centric approachUpsellingProactive workAccountability
Languages:EnglishArabic
Tech Stack:MS OfficeSAPARIBACRM/DBMCRMDBM

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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Glassdoor: 3.6
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