Travel Assistance Coordinator (Stevens Point, WI, US)

Zurich Insurance
United States
Workplace: HybridFull timeFunction: Executive & General ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Multitasking","Customer focus"]

Serve as a trusted point of contact for travelers needing real-time assistance during disruptions. Handle inbound calls for emergencies such as lost luggage tracking, passport and visa replacement, travel rebooking, and pre-trip planning. Coordinate solutions using call, systems, and case management tools while documenting interactions. Deliver a high standard of care with strong communication, critical thinking, and creative problem-solving from first contact through resolution.

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Zurich Insurance
Zurich Insurance
10 hours ago

Travel Assistance Coordinator (Stevens Point, WI, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as a trusted point of contact for travelers needing real-time assistance during disruptions. Handle inbound calls for emergencies such as lost luggage tracking, passport and visa replacement, travel rebooking, and pre-trip planning. Coordinate solutions using call, systems, and case management tools while documenting interactions. Deliver a high standard of care with strong communication, critical thinking, and creative problem-solving from first contact through resolution.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Serve as a trusted resource for travelers, providing real-time support and creative solutions during travel disruptions
  • •Handle inbound calls from policyholders for travel emergencies (lost luggage tracking, passport and visa replacement, travel rebooking, pre-trip planning/concierge services)
  • •Provide a positive customer experience over the phone using product and assistance team knowledge
  • •Apply critical and creative thinking to develop out-of-the-box solutions
  • •Document policyholder interactions while communicating over the phone and coordinating resolution

Pay and Benefits

Perks:Health Insurance401kPaid LeaveParental LeaveEap

Key Requirements

  • •High school diploma or equivalent
  • •2+ years providing exceptional customer service
  • •Excellent written and verbal communication skills
  • •Effective problem-solving skills
  • •Proficient in MS Office programs while multi-tasking
Experience:2+ years
Education:High School
Skills:CommunicationProblem-solvingMultitaskingCustomer focus
Tech Stack:MS Office

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
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Glassdoor: 3.7
WebsiteLinkedIn