NTT

1 month ago

Helpdesk Associate - ITIL

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide frontline IT service desk support to end-users in Bangalore, including guidance and training for IT devices, applications, and processes. Log, update, and escalate support issues promptly, and support IT onboarding activities. Partner with internal IT teams on system testing, integration, and maintenance, while helping identify and implement process and technology improvements. Work in a 24/7 rotational shift environment with mandatory work from office.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Seek, suggest, evaluate, and implement process and technology improvements.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills.
•Strong troubleshooting skills, including bug-finding and resolution.
•Ability to work independently within a diverse global team.
•Knowledge of IT software and hardware troubleshooting (Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environment).

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependence

Languages:English

Tech Stack:ITILWin 10MacOSIOSAndroidGoogle SuiteMicrosoft EnvironmentIT Service DeskIT onboarding

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT