Glean

1 month ago

Senior User Researcher, Enterprise & Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Seasoned UX researcher focusing on IT admins, setup admins, and builder users within enterprise software. You’ll conduct mixed-methods research across the product lifecycle to reduce deployment friction, improve sandbox/trial experiences, and guide governance and ROI measurement, partnering with product, design, engineering, and GTM teams to shape roadmaps and adoption.

Location: Mountain View

Workplace: Hybrid

Employment Type: Full time

Job Function: Research & Scientific (R&D)

Seniority: Sr. Manager level

Key Responsibilities

•Own high-impact research for the Enterprise & Platform area, focusing on admin, IT, and builder experiences across the product lifecycle.
•Conduct mixed-methods research—foundational, generative, evaluative, and post-launch—to inform roadmaps and measure ROI.
•Help shape critical product areas including admin onboarding, platform setup, governance and permissions, billing/consumption visibility, and ROI reporting.
•Generate actionable insights that improve deployment, rollout confidence, adoption, and long-term customer value.
•Partner closely with Product, Design, Engineering, Data Science, and cross-functional stakeholders to influence roadmap and execution, and mentor others to run evaluative research when appropriate.

Pay and Benefits

Salary: USD 185,000 - 210,000 annually

Perks:Health InsuranceVisionDental401kWellness StipendHome OfficeEducation Stipend

Key Requirements

•5–7+ years of User Experience Research (UXR) experience with a track record of shaping B2B or enterprise product strategy.
•Deep expertise with IT, admin, and builder personas—specifically researching deployment, governance, and configuration in complex software environments.
•Strong systems-thinker capable of navigating multi-stakeholder ecosystems (buyers, admins, end-users, security) to balance competing needs and risk thresholds.
•End-to-end impact—ability to connect research on ROI, time-to-value, and adoption directly to shipped product decisions alongside PM, Design, and Engineering.
•Mastery of qualitative methods (contextual inquiry, journey mapping, JTBD) combined with strong quantitative research skills (survey design, statistical literacy) and triangulation with behavioral product data.

Experience:5-7 yearsEnterprise softwareSaaSKnowledge management

Skills:CommunicationCollaborationAnalytical thinkingProblem-solvingMentoring

Languages:English

Tech Stack:SQLPythonRSurvey designStatistical analysis

Company Brief

Glean

Provides an enterprise search and knowledge discovery platform that helps organizations find information across apps, drives, and internal tools, improving employee productivity and onboarding through AI-powered search and relevance ranking.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Glean

1 month ago

Senior User Researcher, Enterprise & Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Mountain View

Workplace: Hybrid

Employment Type: Full time

Job Function: Research & Scientific (R&D)

Seniority: Sr. Manager level

Key Responsibilities

•Own high-impact research for the Enterprise & Platform area, focusing on admin, IT, and builder experiences across the product lifecycle.
•Conduct mixed-methods research—foundational, generative, evaluative, and post-launch—to inform roadmaps and measure ROI.
•Help shape critical product areas including admin onboarding, platform setup, governance and permissions, billing/consumption visibility, and ROI reporting.
•Generate actionable insights that improve deployment, rollout confidence, adoption, and long-term customer value.
•Partner closely with Product, Design, Engineering, Data Science, and cross-functional stakeholders to influence roadmap and execution, and mentor others to run evaluative research when appropriate.

Pay and Benefits

Salary: USD 185,000 - 210,000 annually

Perks:Health InsuranceVisionDental401kWellness StipendHome OfficeEducation Stipend

Key Requirements

•5–7+ years of User Experience Research (UXR) experience with a track record of shaping B2B or enterprise product strategy.
•Deep expertise with IT, admin, and builder personas—specifically researching deployment, governance, and configuration in complex software environments.
•Strong systems-thinker capable of navigating multi-stakeholder ecosystems (buyers, admins, end-users, security) to balance competing needs and risk thresholds.
•End-to-end impact—ability to connect research on ROI, time-to-value, and adoption directly to shipped product decisions alongside PM, Design, and Engineering.
•Mastery of qualitative methods (contextual inquiry, journey mapping, JTBD) combined with strong quantitative research skills (survey design, statistical literacy) and triangulation with behavioral product data.

Experience:5-7 yearsEnterprise softwareSaaSKnowledge management

Skills:CommunicationCollaborationAnalytical thinkingProblem-solvingMentoring

Languages:English

Tech Stack:SQLPythonRSurvey designStatistical analysis

Company Brief

Glean

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn