Sr. Manager, Hospitality

SpaceX
Texas
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceEducation: associatesSkills: ["Leadership","Communication","Time management","Problem-solving","Attention to detail"]

Lead SpaceX Hospitality operations across multiple sites and outlet concepts in a 24/7, multi-location environment. Own customer service strategy, operational standards, and training programs while directing daily service for high-volume food and catering operations. Manage managers and supervisors, ensure food safety and workplace safety compliance, drive performance using KPIs and quality controls, and oversee budgeting, forecasting, labor/cost control, and vendor relationships to improve guest satisfaction and profitability.

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FursaFursa
SpaceX
SpaceX
2 days ago

Sr. Manager, Hospitality

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead SpaceX Hospitality operations across multiple sites and outlet concepts in a 24/7, multi-location environment. Own customer service strategy, operational standards, and training programs while directing daily service for high-volume food and catering operations. Manage managers and supervisors, ensure food safety and workplace safety compliance, drive performance using KPIs and quality controls, and oversee budgeting, forecasting, labor/cost control, and vendor relationships to improve guest satisfaction and profitability.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Define and uphold hospitality standards and guest experience excellence across a portfolio of outlets, driving consistent performance and identifying improvements.
  • •Lead development, piloting, and rollout of new services, offerings, and training programs that improve revenue, guest satisfaction, and operational efficiency.
  • •Direct day-to-day operations across multiple food service outlets and catering locations, optimizing processes, resources, and performance against targets.
  • •Build and lead high-performing teams by managing managers and supervisors, including hiring, performance management, coaching, and succession planning.
  • •Plan and oversee large-scale events and catering operations, champion food safety and workplace safety, and manage quality, inventory, and financial performance (P&L, budgeting, forecasting, and labor/cost control).

Key Requirements

  • •Associate degree or higher.
  • •12+ years of food service industry experience.
  • •7+ years of leadership in the food service industry in a high-volume, multi-concept operation.
  • •Expert understanding of food safety and sanitation practices.
  • •Must have or obtain TX Food Manager Certification and TABC certification (training provided internally as needed).
Experience:Food service industry
Education:Associate's
Skills:LeadershipCommunicationTime managementProblem-solvingAttention to detail
Certifications:TX Food Manager CertificationTABC certification
Languages:English
Tech Stack:Microsoft Office

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
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