Senior Program Manager - Customer Success Programs

Lead large-scale transformational programs across the Customer Success organization, partnering with CS stakeholders and business leaders to scope, plan, and deliver initiatives that improve customer and employee experience. Drive cross-functional collaboration, measure and report results, and continuously improve operational excellence. Build processes, tools, dashboards, and KPIs that scale while mitigating risks, while embodying Samsara’s cultural principles and long-term growth mindset.