Remote Call Center Operator

Qureos
United States
Workplace: RemoteFull timeUSD 50 - 60 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Active listening","Problem-solving","Interpersonal skills","Self-discipline"]

Serve as the first point of contact for residential and commercial clients by handling inbound calls and emails with professional, courteous support. Provide clear information on air quality testing and consulting services, schedule appointments for technicians and consultants, and maintain accurate client records in a CRM. Resolve customer questions efficiently or escalate when needed, while following communication protocols and scripts to deliver consistent service standards.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qureos
Qureos
2 days ago

Remote Call Center Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the first point of contact for residential and commercial clients by handling inbound calls and emails with professional, courteous support. Provide clear information on air quality testing and consulting services, schedule appointments for technicians and consultants, and maintain accurate client records in a CRM. Resolve customer questions efficiently or escalate when needed, while following communication protocols and scripts to deliver consistent service standards.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer incoming calls and emails from new and existing clients professionally and courteously.
  • •Provide detailed information about air quality testing, assessment, and environmental consulting services.
  • •Schedule and manage appointments for technicians and consultants.
  • •Accurately record client information, service requests, and communication logs in the CRM system.
  • •Resolve customer enquiries and issues efficiently, or escalate to the appropriate department when necessary.

Pay and Benefits

Salary: USD 50 - 60 hourly

Key Requirements

  • •Proven experience in a call centre, customer service, or similar client-facing role.
  • •Exceptional verbal and written communication skills with a professional telephone manner.
  • •Strong active listening, problem-solving, and interpersonal skills.
  • •Proficiency in using CRM software and standard office applications.
  • •Must be legally authorised to work in the United States.
Experience:Call centerCustomer service
Skills:CommunicationActive listeningProblem-solvingInterpersonal skillsSelf-discipline
Tech Stack:CRMOffice applications

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn