Suse

5 months ago

Premium Service Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Premium Service Engineer provides expert level support for SUSE products in select customer accounts, building strong relationships and understanding environments to deliver proactive and reactive services. You will resolve Linux-related issues, advise on maintenance and deployment, and act as an escalation point for L2/L3 support, supporting APAC customers and contributing to contract renewals.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide expert level support for SUSE products in select customer accounts, building strong relationships to understand environments, installations and configurations
•Interact with customer staff to resolve technical issues related to SUSE Linux and related products, providing high level advisory services
•Escalate to other SUSE team members (peers, back-line, engineering and development) for critical issues requiring additional assistance
•Advise customers on maintenance, upgrade and deployment of SUSE software in end-customer environments
•Contribute to renewal of Premium Service contracts by resolving issues and strengthening customer relationships

Key Requirements

•Bachelor’s degree in computer science, Information Systems, or related field
•3 to 5 years of IT, Services, Consulting, or Support experience
•A strong sense of responsibility, self-motivation and the ability to prioritise and organise workload to complete multiple, simultaneous issues and projects
•Flexibility and capacity to work across a variety of activities within a matrix and virtual organisational framework
•The ability to adapt/learn new products/technologies that your customer may need assistance with relating to your position at SUSE

Experience:3-5 yearsOpen sourceCloudEnterprise software

Education:Bachelor's

Skills:OrganizationProblem-solvingCommunicationTeamworkAdaptability

Tech Stack:LinuxAutoYaSTKickStartSaltAnsibleSUSE Linux Enterprise ServerRedHatCentOS

Company Brief

Suse

Provides enterprise-grade open source software and Linux-based solutions, including SUSE Linux Enterprise, edge and cloud-native technologies, and support services to businesses across industries.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Nuremberg, Germany

Founded: 1992

Website LinkedIn

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Suse

5 months ago

Premium Service Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide expert level support for SUSE products in select customer accounts, building strong relationships to understand environments, installations and configurations
•Interact with customer staff to resolve technical issues related to SUSE Linux and related products, providing high level advisory services
•Escalate to other SUSE team members (peers, back-line, engineering and development) for critical issues requiring additional assistance
•Advise customers on maintenance, upgrade and deployment of SUSE software in end-customer environments
•Contribute to renewal of Premium Service contracts by resolving issues and strengthening customer relationships

Key Requirements

•Bachelor’s degree in computer science, Information Systems, or related field
•3 to 5 years of IT, Services, Consulting, or Support experience
•A strong sense of responsibility, self-motivation and the ability to prioritise and organise workload to complete multiple, simultaneous issues and projects
•Flexibility and capacity to work across a variety of activities within a matrix and virtual organisational framework
•The ability to adapt/learn new products/technologies that your customer may need assistance with relating to your position at SUSE

Experience:3-5 yearsOpen sourceCloudEnterprise software

Education:Bachelor's

Skills:OrganizationProblem-solvingCommunicationTeamworkAdaptability

Tech Stack:LinuxAutoYaSTKickStartSaltAnsibleSUSE Linux Enterprise ServerRedHatCentOS

Company Brief

Suse

Provides enterprise-grade open source software and Linux-based solutions, including SUSE Linux Enterprise, edge and cloud-native technologies, and support services to businesses across industries.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Nuremberg, Germany

Founded: 1992

Website LinkedIn