Sr. Consultant, Professional Services - TS/SCI Cleared

Science Logic
United States
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Leadership","Troubleshooting","Customer handling","Communication","Teamwork"]

Serve as the primary technical interface and on-site subject matter expert for customers using the ScienceLogic product suite. Deliver onsite and remote consulting focused on installation, configuration, and troubleshooting of ScienceLogic appliances, and guide customers as a solutions SME throughout implementation. Act as an internal customer advocate for issue resolution and product direction, maintain activity in ticketing systems, and create knowledgebase articles based on field incidents and best practices. Support federal and commercial IT standards.

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Science Logic
Science Logic
2 months ago

Sr. Consultant, Professional Services - TS/SCI Cleared

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Serve as the primary technical interface and on-site subject matter expert for customers using the ScienceLogic product suite. Deliver onsite and remote consulting focused on installation, configuration, and troubleshooting of ScienceLogic appliances, and guide customers as a solutions SME throughout implementation. Act as an internal customer advocate for issue resolution and product direction, maintain activity in ticketing systems, and create knowledgebase articles based on field incidents and best practices. Support federal and commercial IT standards.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide onsite consulting services and support to ScienceLogic customers, focusing on quality, accuracy, and customer satisfaction.
  • •Perform hands-on installation, configuration, and troubleshooting of ScienceLogic appliances for the ScienceLogic product suite.
  • •Work with customer technical and management staff as a subject matter expert for ScienceLogic products.
  • •Handle customer work activities via on-site and remote support as required, including leading implementation activities as a SME and Senior Consultant.
  • •Maintain and record customer activity in the department ticketing system, create knowledgebase articles from incidents, and support federal or commercial IT standards (e.g., ATO, security audits, change management).

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid ParentalPet Insurance

Key Requirements

  • •10+ years in Federal space.
  • •5+ years Linux operating system experience and hands-on system administration/support in Windows and Unix environments (Linux emphasized).
  • •3+ years MySQL database experience, plus 3+ years working with SNMP (including vendor MIB architecture) and configuring SNMP traps and/or Syslog alerts.
  • •Strong knowledge of PowerShell, WMI, and XML/SOAP, with PHP and/or Python experience desired.
  • •Bachelor degree in computer science/engineering and demonstrated experience implementing enterprise network management or application performance products, with monitoring/ITSM exposure preferred (e.g., ITSM/EMS-NMS, ServiceNow, PagerDuty).
Experience:Federal spaceIT operations managementAIOpsInfrastructure monitoringITSMEnterprise networking
Education:Bachelor's in computer science/engineering
Skills:LeadershipTroubleshootingCustomer handlingCommunicationTeamwork
Tech Stack:LinuxWindowsUnixMySQLSNMPMIBSNMP trapsSyslogPowerShellWMIXMLSOAPPHPPythonLinux scriptingITSMEMS/NMSEM7SolarWindsIBM NetCool

Eligibility

Security Clearance:TS/CSI

Company Brief

Science Logic
Provides an AI-driven IT operations management (ITOM) platform that delivers monitoring, event correlation, and automation to help enterprises detect, diagnose, and resolve infrastructure and application issues across hybrid and multi-cloud environments.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Reston, United States
Founded: 2003
WebsiteLinkedIn