Customer Advisor

CarMax
Charleston
Workplace: OnsiteFull timeUSD 22.42 - 22.42 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Customer service","Attention to detail","Collaboration","Multitasking","Safety compliance","Record keeping"]

Serve as the primary liaison between service customers and technicians, delivering an iconic experience. Warmly greet customers, manage inbound calls with timely vehicle updates, and accurately create/process repair orders and documentation. Consult customers on recommended repairs and obtain approvals for Extended Service Policy claims, while handling service payments and cash management. Maintain safety and EH&S standards, keep a clean work area, and balance multiple priorities in a fast-paced environment.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Serve as the primary liaison between service customers and technicians, delivering an iconic experience. Warmly greet customers, manage inbound calls with timely vehicle updates, and accurately create/process repair orders and documentation. Consult customers on recommended repairs and obtain approvals for Extended Service Policy claims, while handling service payments and cash management. Maintain safety and EH&S standards, keep a clean work area, and balance multiple priorities in a fast-paced environment.
Location: Charleston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet service customers warmly and professionally to deliver outstanding customer service.
  • •Assist with incoming calls and provide timely updates on vehicle status.
  • •Create and process repair orders accurately, routing to technicians and ensuring documentation accuracy before invoicing.
  • •Consult customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
  • •Handle service payments and cash management, balancing multiple priorities while following EH&S requirements and keeping the work area clean.

Pay and Benefits

Salary: USD 22.42 hourly
Perks:Paid LeavePaid Holidays

Key Requirements

  • •Deliver exceptional customer service in person and over the phone.
  • •Provide a strong customer service focus with an iconic customer experience.
  • •Read, interpret, and maintain accurate records using intermediate computer skills.
  • •Work collaboratively across departments to support service needs.
  • •Work flexible shifts (including nights, weekends, and holidays) while following safety standards and proper PPE use.
Skills:CommunicationInterpersonal skillsCustomer serviceAttention to detailCollaborationMultitaskingSafety complianceRecord keeping

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn