Technical Account Manager II

DataDog
Singapore
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer advocacy","Collaboration","Technical advisory","Problem analysis","Customer success"]

Partner with Datadog’s largest customers to drive hands-on technical support, product adoption, and renewals. Regularly analyze customers’ IT Operations environments and recommend actions that maximize value. Serve as a trusted advocate by aligning with customer goals, suggesting configuration and feature usage, and preparing for Monthly/Quarterly Business Reviews. Collaborate with product, engineering, and technical services teams to shape adoption best practices.

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FursaFursa
DataDog
DataDog
5 days ago

Technical Account Manager II

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Partner with Datadog’s largest customers to drive hands-on technical support, product adoption, and renewals. Regularly analyze customers’ IT Operations environments and recommend actions that maximize value. Serve as a trusted advocate by aligning with customer goals, suggesting configuration and feature usage, and preparing for Monthly/Quarterly Business Reviews. Collaborate with product, engineering, and technical services teams to shape adoption best practices.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Advise on technical support and product adoption across pre-sales, post-sales, and renewal processes.
  • •Analyze customers’ IT Operations environments and recommend steps to maximize Datadog value.
  • •Understand customer goals and use cases, then drive process changes, configuration, adoption, and additional features.
  • •Prepare for and participate in Monthly and Quarterly Business Reviews with customers.
  • •Collaborate with product management, engineering, and technical services to identify new features and products.
Travel: Medium travel

Pay and Benefits

Perks:RsusEquity

Key Requirements

  • •Hands-on experience with IT Operations and a solid technical grounding.
  • •Experience supporting mid-market and/or enterprise customers in cloud environments.
  • •Confidence working with AWS, Azure, or GCP.
  • •Comfort using scripting languages such as Python, JavaScript, Ruby, Perl, Go, PHP, or Chef/Puppet.
  • •Experience with CI/CD tools (e.g., Jenkins, GitLab) and containerization (e.g., Docker, Kubernetes, Rancher).
Experience:CloudEnterpriseMid-market
Skills:Customer advocacyCollaborationTechnical advisoryProblem analysisCustomer success
Languages:English
Tech Stack:AWSAzureGCPPythonJavascriptRubyPerlGoPHPChefPuppetCI/CDJenkinsGitlabDockerKubernetesRancher

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn