Principal Presales Engineer, ISV HLS

Twilio
United States
Workplace: RemoteFull timeUSD 138,872 - 192,880 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Presenting","Problem-solving","Customer empathy","Mentoring"]

Lead technical pre-sales for Twilio’s ISV segment—driving the technical win and best product fit. Partner with Account Executives on qualification, demos, Proof-of-Concepts, RFPs, and technical presentations. Recommend best-practice solutions using Twilio APIs, build trusted relationships through discovery, and present interactive communications product demonstrations. Operate autonomously on medium-to-large deals while mentoring solutions engineers and coordinating with product and other teams.

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FursaFursa
Twilio
Twilio
2 days ago

Principal Presales Engineer, ISV HLS

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Last checked: 19 hours agoStatus: Live

Job Summary

Lead technical pre-sales for Twilio’s ISV segment—driving the technical win and best product fit. Partner with Account Executives on qualification, demos, Proof-of-Concepts, RFPs, and technical presentations. Recommend best-practice solutions using Twilio APIs, build trusted relationships through discovery, and present interactive communications product demonstrations. Operate autonomously on medium-to-large deals while mentoring solutions engineers and coordinating with product and other teams.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives on pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFPs, and technical presentations.
  • •Lead the technical and product sale by recommending best-practice solutions and guiding customers on Twilio’s APIs.
  • •Establish trusted-advisor relationships through discovery, translating customer technical pains into innovative solutions.
  • •Build and present interactive, complex customer product demonstrations for technical and nontechnical stakeholders.
  • •Contribute to the Solutions Engineering community via knowledge sharing, reusable demo materials, and mentoring less experienced solutions engineers.
Travel: Medium travel

Pay and Benefits

Salary: USD 138,872 - 192,880 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeaveParental Leave

Key Requirements

  • •8+ years of pre-sales experience selling complex, technical products or 10+ years supporting technical products with customer-facing experience in delivery/consulting.
  • •Excellent communicator and presenter who can build audience confidence.
  • •Ability to understand customer communications needs and guide technical solution design.
  • •Hands-on or working knowledge in telecom areas such as SIP, contact center, or security.
  • •Bachelor’s and/or Master’s degree in a technical discipline or equivalent practical experience.
Experience:8+ years
Education:Bachelor's in Technical discipline (Engineering, Mathematics, Computer Science)
Skills:CommunicationPresentingProblem-solvingCustomer empathyMentoring
Languages:English
Tech Stack:APIsSIPTelecomContact CenterSecurityAmazon Web ServicesGoogle CloudMicrosoft Azure

Company Brief

Twilio
Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.
Industry: API Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn