Service BDC Agent - BMW of Denver Downtown

Sonic Automotive
Denver
Workplace: OnsiteFull timeUSD 21+ hourlyFunction: Business Development & PartnershipsSkills: ["Interpersonal communication","Goal orientation","Independent working","Team collaboration","Organizational skills"]

Manage inbound internet inquiries for service appointments, responding to customers with prompt, professional, accurate, and courteous communication. Enter customer inquiry details into the CRM, generate service appointments, conduct phone surveys, and use lead-management tools to track customer interest. Maintain up-to-date customer files and complete required reports and documentation. Get trained on the dealership’s services, inventory, and financing/incentive programs.

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FursaFursa
Sonic Automotive
Sonic Automotive
2 days ago

Service BDC Agent - BMW of Denver Downtown

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 minutes agoStatus: Live

Job Summary

Manage inbound internet inquiries for service appointments, responding to customers with prompt, professional, accurate, and courteous communication. Enter customer inquiry details into the CRM, generate service appointments, conduct phone surveys, and use lead-management tools to track customer interest. Maintain up-to-date customer files and complete required reports and documentation. Get trained on the dealership’s services, inventory, and financing/incentive programs.
Location: Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Entry level

Key Responsibilities

  • •Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • •Promptly and accurately enter all customer inquiry data into the CRM.
  • •Generate services appointments.
  • •Conduct phone surveys to assess customer preferences and quality of experience.
  • •Effectively utilize lead management tools and compile required reports and documentation on a timely basis.

Pay and Benefits

Salary: USD 21 hourly
Perks:Health InsuranceDentalVisionLife Insurance401k

Key Requirements

  • •Previous BDC experience for an automotive dealership.
  • •Previous experience in a high-volume call center environment or a commission-driven role.
  • •Excellent interpersonal skills over the phone.
  • •Goal-driven to meet and exceed store appointment goals.
  • •Valid driver’s license with an acceptable driving record and must be legally authorized to work in the United States.
Experience:AutomotiveCall center
Skills:Interpersonal communicationGoal orientationIndependent workingTeam collaborationOrganizational skills
Licenses:Driver’s license
Languages:English
Tech Stack:CRM softwareLead management toolsInternet

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn