Customer Specialist

CarMax
Florida
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship-building","Integrity","Teamwork","Attention to detail"]

Deliver a customer-first experience for vehicle buying, selling, and servicing by guiding customers through sales, appraisals, test drives, and financing steps. Assess vehicle condition, support appraisals and paperwork processing, manage inventory check-in and scanning, and coordinate service appointments. Ensure accurate repair order billing, maintain clean EH&S-compliant work areas, and perform administrative audits and payments while meeting process and deadline requirements.

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CarMax
CarMax
2 months ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Deliver a customer-first experience for vehicle buying, selling, and servicing by guiding customers through sales, appraisals, test drives, and financing steps. Assess vehicle condition, support appraisals and paperwork processing, manage inventory check-in and scanning, and coordinate service appointments. Ensure accurate repair order billing, maintain clean EH&S-compliant work areas, and perform administrative audits and payments while meeting process and deadline requirements.
Location: Florida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
  • •Conduct vehicle condition assessments and document details for appraisals while communicating findings to Buyers.
  • •Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing while collaborating across teams.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Represent CarMax with strong communication skills and build win-win customer relationships.
  • •Demonstrate integrity, respect, and teamwork in a fast-paced environment while following processes accurately.
  • •Manage multiple tasks, maintain attention to detail, and meet deadlines.
  • •Hold a High School Diploma (or equivalent) and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationRelationship-buildingIntegrityTeamworkAttention to detail
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn