CarMax

3 weeks ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide an iconic, customer-first experience by guiding customers through vehicle buying, selling, service support, and financing applications. Conduct vehicle condition assessments, manage inventory check-in processes, and perform cosmetic inspections aligned to CarMax Quality Standards. Handle paperwork and payments, coordinate service appointments, and review repair order invoices for accuracy while following EH&S requirements and maintaining a clean, organized work area.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional customer service.
•Assess vehicle condition accurately, document details for appraisals, and communicate findings to Buyers.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
•Coordinate service appointments and review repair order invoices for accuracy in billing while collaborating across teams.

Pay and Benefits

Salary: USD 15.5 - 32.4 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong communication skills representing CarMax and its products.
•Build lasting customer relationships and create win-win solutions while maintaining integrity and respect.
•Balance customer needs with business goals and follow processes accurately in a fast-paced environment.
•Manage multiple tasks with attention to detail and meet deadlines.
•High School Diploma or equivalent, valid driver’s license, and ability to lift up to 25 lbs.

Experience:RetailCustomer service

Education:High School

Skills:CommunicationIntegrityTeamworkAttention to detailTime management

Licenses:Valid driver’s license

Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

3 weeks ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional customer service.
•Assess vehicle condition accurately, document details for appraisals, and communicate findings to Buyers.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
•Coordinate service appointments and review repair order invoices for accuracy in billing while collaborating across teams.

Pay and Benefits

Salary: USD 15.5 - 32.4 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong communication skills representing CarMax and its products.
•Build lasting customer relationships and create win-win solutions while maintaining integrity and respect.
•Balance customer needs with business goals and follow processes accurately in a fast-paced environment.
•Manage multiple tasks with attention to detail and meet deadlines.
•High School Diploma or equivalent, valid driver’s license, and ability to lift up to 25 lbs.

Experience:RetailCustomer service

Education:High School

Skills:CommunicationIntegrityTeamworkAttention to detailTime management

Licenses:Valid driver’s license

Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website