Customer Experience Concierge - Centurion Lounge JFK

American Express
Jamaica
Workplace: OnsiteFull timeUSD 20 - 28 hourlyFunction: Customer Success & Account ManagementSkills: ["Customer-focused","Communication","Problem-solving","Adaptability","Team collaboration"]

Deliver superior, front-line service to American Express Card Members visiting the Centurion Lounge at JFK International Airport. Welcome guests, manage the customer experience end-to-end, resolve issues proactively to build loyalty, and provide concierge, lifestyle recommendations, travel consultation, and minimal reservation support. Work collaboratively in a fast-paced lounge environment with flexible shifts, using multiple technology platforms and maintaining exceptional communication and professionalism.

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American Express
American Express
2 days ago

Customer Experience Concierge - Centurion Lounge JFK

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver superior, front-line service to American Express Card Members visiting the Centurion Lounge at JFK International Airport. Welcome guests, manage the customer experience end-to-end, resolve issues proactively to build loyalty, and provide concierge, lifestyle recommendations, travel consultation, and minimal reservation support. Work collaboratively in a fast-paced lounge environment with flexible shifts, using multiple technology platforms and maintaining exceptional communication and professionalism.
Location: Jamaica
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Welcome Card Members upon arrival at reception and provide access to the lounge.
  • •Take ownership of the customer’s experience from beginning to end.
  • •Resolve customers’ issues or concerns in innovative ways to win loyalty.
  • •Provide concierge and lifestyle recommendations, plus travel consultation and minimal reservation assistance.
  • •Partner with food and beverage lounge partners to accommodate Card Member needs.

Pay and Benefits

Salary: USD 20 - 28 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability Benefits401kPaid Parental

Key Requirements

  • •Minimum 1-year recent experience servicing premium customers.
  • •Passion for proactive customer service and proactive solutions.
  • •Exceptional communication skills that delight customers in every interaction.
  • •Ability to listen to customer needs and provide confident recommendations resulting in high customer satisfaction.
  • •Professional, positive attitude and ability to collaborate in a fast-paced lounge team environment.
Experience:TravelAirlineLoungeHospitality
Skills:Customer-focusedCommunicationProblem-solvingAdaptabilityTeam collaboration
Languages:US
Tech Stack:InternetTechnology platforms

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn