Accounts & Operations Executive

Thunes
Barcelona
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3-7 yearsSkills: ["Customer advocacy","Problem-solving","Organization","Proactive mindset","Data-driven customer success"]

Own day-to-day relationships with a portfolio of smaller business accounts, ensuring satisfaction, retention health, and smooth payment operations. Serve as the first point of contact for products and services, driving adoption while identifying cross-sell and upsell opportunities. Troubleshoot operational bottlenecks by coordinating with internal product, sales, compliance, solution delivery, and operations teams, while keeping CRM records accurate and up to date.

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FursaFursa
Thunes
Thunes
1 month ago

Accounts & Operations Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own day-to-day relationships with a portfolio of smaller business accounts, ensuring satisfaction, retention health, and smooth payment operations. Serve as the first point of contact for products and services, driving adoption while identifying cross-sell and upsell opportunities. Troubleshoot operational bottlenecks by coordinating with internal product, sales, compliance, solution delivery, and operations teams, while keeping CRM records accurate and up to date.
Location: Barcelona
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Ensure satisfaction across a portfolio of smaller accounts to support retention and contractual health.
  • •Identify and follow up on cross-sell and upsell opportunities to grow revenue.
  • •Act as a day-to-day advocate for customers by capturing needs and feedback and coordinating internally to address them.
  • •Coordinate with internal teams (product, sales, compliance, solution delivery, operations) to resolve issues and improve customer experience.
  • •Take ownership of customer requests, communicate progress clearly, and maintain accurate records in the CRM and other tools.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMobile AllowanceLearning Budget

Key Requirements

  • •3–7 years’ experience in B2B Account Management, Customer Success, or related client-facing roles.
  • •Experience managing a portfolio of small to mid-sized accounts, ideally in technology, SaaS, fintech, or financial services.
  • •Payments experience is strongly preferred (or demonstrate strong interest and ability to learn quickly).
  • •Comfortable with digital tools and data (e.g. Salesforce, Tableau, spreadsheets) and explaining product features to customers.
  • •Strong customer success mindset with clear communication, and basic negotiation skills for commercial conversations for smaller accounts.
Experience:3-7 yearsB2BSaaSFintechFinancial servicesPayments
Skills:Customer advocacyProblem-solvingOrganizationProactive mindsetData-driven customer success
Languages:EnglishArabic
Tech Stack:SalesforceTableauSpreadsheetsCRMSmartX Treasury SystemFortress Compliance Platform

Company Brief

Thunes
Provides a global cross-border payments network enabling businesses to send and receive payments across markets via a single integration, serving merchants, fintechs, remitters, and banks with real-time settlement and compliance tools.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn