Thunes

1 week ago

Accounts & Operations Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own day-to-day relationships with a portfolio of smaller business accounts, ensuring satisfaction, retention health, and smooth payment operations. Serve as the first point of contact for products and services, driving adoption while identifying cross-sell and upsell opportunities. Troubleshoot operational bottlenecks by coordinating with internal product, sales, compliance, solution delivery, and operations teams, while keeping CRM records accurate and up to date.

Location: Barcelona

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Ensure satisfaction across a portfolio of smaller accounts to support retention and contractual health.
•Identify and follow up on cross-sell and upsell opportunities to grow revenue.
•Act as a day-to-day advocate for customers by capturing needs and feedback and coordinating internally to address them.
•Coordinate with internal teams (product, sales, compliance, solution delivery, operations) to resolve issues and improve customer experience.
•Take ownership of customer requests, communicate progress clearly, and maintain accurate records in the CRM and other tools.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMobile AllowanceLearning Budget

Key Requirements

•3–7 years’ experience in B2B Account Management, Customer Success, or related client-facing roles.
•Experience managing a portfolio of small to mid-sized accounts, ideally in technology, SaaS, fintech, or financial services.
•Payments experience is strongly preferred (or demonstrate strong interest and ability to learn quickly).
•Comfortable with digital tools and data (e.g. Salesforce, Tableau, spreadsheets) and explaining product features to customers.
•Strong customer success mindset with clear communication, and basic negotiation skills for commercial conversations for smaller accounts.

Experience:3-7 yearsB2BSaaSFintechFinancial servicesPayments

Skills:Customer advocacyProblem-solvingOrganizationProactive mindsetData-driven customer success

Languages:EnglishArabic

Tech Stack:SalesforceTableauSpreadsheetsCRMSmartX Treasury SystemFortress Compliance Platform

Company Brief

Thunes

Provides a global cross-border payments network enabling businesses to send and receive payments across markets via a single integration, serving merchants, fintechs, remitters, and banks with real-time settlement and compliance tools.

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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Thunes

1 week ago

Accounts & Operations Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Barcelona

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Ensure satisfaction across a portfolio of smaller accounts to support retention and contractual health.
•Identify and follow up on cross-sell and upsell opportunities to grow revenue.
•Act as a day-to-day advocate for customers by capturing needs and feedback and coordinating internally to address them.
•Coordinate with internal teams (product, sales, compliance, solution delivery, operations) to resolve issues and improve customer experience.
•Take ownership of customer requests, communicate progress clearly, and maintain accurate records in the CRM and other tools.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMobile AllowanceLearning Budget

Key Requirements

•3–7 years’ experience in B2B Account Management, Customer Success, or related client-facing roles.
•Experience managing a portfolio of small to mid-sized accounts, ideally in technology, SaaS, fintech, or financial services.
•Payments experience is strongly preferred (or demonstrate strong interest and ability to learn quickly).
•Comfortable with digital tools and data (e.g. Salesforce, Tableau, spreadsheets) and explaining product features to customers.
•Strong customer success mindset with clear communication, and basic negotiation skills for commercial conversations for smaller accounts.

Experience:3-7 yearsB2BSaaSFintechFinancial servicesPayments

Skills:Customer advocacyProblem-solvingOrganizationProactive mindsetData-driven customer success

Languages:EnglishArabic

Tech Stack:SalesforceTableauSpreadsheetsCRMSmartX Treasury SystemFortress Compliance Platform

Company Brief

Thunes

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn