Citizens Branch Manager

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 81,000 - 111,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Customer focus","Operational integrity"]

Lead a high-volume branch team to deliver exceptional customer experiences while driving sales growth and strengthening long-term relationships. You’ll coach and develop colleagues, manage branch execution and outcomes in a profit-and-loss environment, and align priorities to meet customer and sales goals. As a visible brand ambassador, you’ll connect with the local community to acquire new customers and deepen existing relationships, leveraging digital-first banking experiences and operational best practices.

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Citizens Bank
Citizens Bank
2 days ago

Citizens Branch Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead a high-volume branch team to deliver exceptional customer experiences while driving sales growth and strengthening long-term relationships. You’ll coach and develop colleagues, manage branch execution and outcomes in a profit-and-loss environment, and align priorities to meet customer and sales goals. As a visible brand ambassador, you’ll connect with the local community to acquire new customers and deepen existing relationships, leveraging digital-first banking experiences and operational best practices.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead branch performance and drive sales growth while exceeding customer expectations.
  • •Coach and develop colleagues through coaching plans to achieve personal and branch-wide goals.
  • •Direct colleague and sales activities to ensure key targets are met or exceeded.
  • •Use financial acumen and strategic insights to guide decision-making and deliver results in a P&L environment.
  • •Build and deepen customer relationships by engaging the local community as a brand ambassador.

Pay and Benefits

Salary: USD 81,000 - 111,000 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsParental LeaveFlexible WorkLearning BudgetWellness StipendPaid Leave

Key Requirements

  • •High school diploma or equivalent required.
  • •Leadership experience coaching and developing teams to drive sales excellence and world-class customer service in a high-volume branch environment.
  • •4+ years sales management experience in retail or branch banking.
  • •Track record meeting sales goals and branch objectives in a profit and loss environment.
  • •Comply with the SAFE Act requirements, including background checks and obtaining a unique identifier from NMLS.
Experience:4+ yearsRetail bankingBranch banking
Education:High School
Skills:LeadershipCoachingCommunicationCustomer focusOperational integrity
Certifications:NMLS
Tech Stack:Mobile bankingOnline banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website