ETCH iTeam Customer Engineer II

Applied Materials
Japan
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1-2 yearsEducation: associatesSkills: ["Communication","Troubleshooting","Customer focus","Problem-solving"]

Serve as the direct liaison with customers to install, maintain, and upgrade ETCH iTeam equipment. Troubleshoot using digital analytics and basic diagnostic techniques, then perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (with training). Coordinate and communicate with customers to ensure smooth operations and exceptional service while partnering with Senior Field Service Engineers.

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Applied Materials
Applied Materials
1 day ago

ETCH iTeam Customer Engineer II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the direct liaison with customers to install, maintain, and upgrade ETCH iTeam equipment. Troubleshoot using digital analytics and basic diagnostic techniques, then perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (with training). Coordinate and communicate with customers to ensure smooth operations and exceptional service while partnering with Senior Field Service Engineers.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment.
  • •Use digital analytics and basic diagnostic techniques to troubleshoot and assess equipment issues with guidance.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
  • •Fulfill additional duties as assigned.
Travel: Extensive travel

Key Requirements

  • •Associate degree, military technical training, field service experience, or a trade certification.
  • •1–2 years of work experience in customer/field service support or a related technical field.
  • •Ability to read and interpret electrical and mechanical schematics.
  • •Experience diagnosing and resolving basic technical challenges.
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint; valid driver’s license; ability to obtain a passport if travel is required.
Experience:1-2 years
Education:Associate's
Skills:CommunicationTroubleshootingCustomer focusProblem-solving
Licenses:Driver’s license
Tech Stack:Digital analyticsElectrical schematicsMechanical schematicsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimetersHand toolsPower tools

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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