Xero

4 weeks ago

Customer Experience Specialist - Accounting

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

As a Customer Experience Specialist, you will be a key brand ambassador for Xero, guiding small business owners, bookkeepers, and accountants to unlock the full value of our features. You’ll combine accounting knowledge with proactive outreach, problem-solving across channels, and ongoing collaboration with Sales and Support to drive activation, retention, and exceptional service.

Location: Milton Keynes

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide world-class customer support and guidance to small business owners, bookkeepers, and accountants across multiple channels
•Proactively reach out to customers to maximise product utilisation and activation
•Utilise Generative AI and other tools to enhance the customer experience and efficiency
•Capture customer interactions accurately in case management systems like Salesforce
•Apply fundamental accounting knowledge to resolve queries from new and experienced users

Key Requirements

•You bring a foundation in accounting or bookkeeping, through a qualification or current studies (e.g. AAT Level 4, or equivalent)
•Clear and concise written and verbal communication, able to explain complex information simply
•Experience in a service-oriented environment with quality targets and problem solving
•Strong ability to build trust and positive relationships with customers and colleagues
•Confident in decision-making for the customer and proficient with IT suites such as Google Workspace or Microsoft Office

Experience:AccountingBookkeepingXeroCustomer support

Education:Certification / Diploma

Skills:CommunicationEmpathyProblem-solvingRelationship-buildingAdaptability

Certifications:AAT Level 4

Tech Stack:Generative AISalesforceGoogle WorkspaceMicrosoft Office

Company Brief

Xero

Provides cloud-based accounting, payroll, and financial management software for small and medium-sized businesses, enabling invoicing, bank reconciliation, reporting, and integrations with third-party apps globally.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Wellington, New Zealand

Founded: 2006

Website LinkedIn

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Xero

4 weeks ago

Customer Experience Specialist - Accounting

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Milton Keynes

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide world-class customer support and guidance to small business owners, bookkeepers, and accountants across multiple channels
•Proactively reach out to customers to maximise product utilisation and activation
•Utilise Generative AI and other tools to enhance the customer experience and efficiency
•Capture customer interactions accurately in case management systems like Salesforce
•Apply fundamental accounting knowledge to resolve queries from new and experienced users

Key Requirements

•You bring a foundation in accounting or bookkeeping, through a qualification or current studies (e.g. AAT Level 4, or equivalent)
•Clear and concise written and verbal communication, able to explain complex information simply
•Experience in a service-oriented environment with quality targets and problem solving
•Strong ability to build trust and positive relationships with customers and colleagues
•Confident in decision-making for the customer and proficient with IT suites such as Google Workspace or Microsoft Office

Experience:AccountingBookkeepingXeroCustomer support

Education:Certification / Diploma

Skills:CommunicationEmpathyProblem-solvingRelationship-buildingAdaptability

Certifications:AAT Level 4

Tech Stack:Generative AISalesforceGoogle WorkspaceMicrosoft Office

Company Brief

Xero

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Wellington, New Zealand

Founded: 2006

Website LinkedIn