Cisco

1 month ago

Customer Experience Customer Success Specialist - Security

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Join Cisco’s Customer Experience team as a Customer Success Specialist focused on security. You’ll act as a strategic advisor and technical expert, leading adoption initiatives across Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload and XDR/SNA. Drive value realization, guide strategic decisions, and influence product roadmap through direct customer engagements and cross-functional collaboration.

Location: Sydney, Melbourne

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, while providing feedback to CX Product Management to improve offerings.
•Accelerate value realization by applying adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving desired business outcomes, including baselining environments and onboarding journeys.
•Identify and mitigate adoption risks, such as low technical usage or integration barriers, by managing customer expectations and resolving issues promptly.
•Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps and keep all project collaborators aligned.
•Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs to ensure long-term product utilization.

Key Requirements

•Security Stack Mastery: Expert-level knowledge of Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload, and XDR/SNA.
•Cross-Architecture: Solid understanding of how security integrates with SDWAN and Data Center (ACI) architectures.
•Lifecycle Management: Expert in verifying customer requirements and driving ongoing utilisation of advanced security features across global ecosystems.
•Experience: 10–12+ years in security consulting or technical customer success roles.
•Education: Bachelor’s or Master’s degree in Engineering or Computer Science.
•Certifications: Multiple advanced certifications (CISSP or CISM plus CCIE preferred).

Experience:10-12 yearsSecurityCybersecurityCustomer success

Education:Bachelor's

Skills:CommunicationProblem-solvingPresentationCollaboration

Certifications:CISSPCISMCCIE

Tech Stack:Secure AccessUmbrellaDUOISENGFWSecure WorkloadXDRSD-WANACICCIECISSP

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 month ago

Customer Experience Customer Success Specialist - Security

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Sydney, Melbourne

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, while providing feedback to CX Product Management to improve offerings.
•Accelerate value realization by applying adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving desired business outcomes, including baselining environments and onboarding journeys.
•Identify and mitigate adoption risks, such as low technical usage or integration barriers, by managing customer expectations and resolving issues promptly.
•Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps and keep all project collaborators aligned.
•Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs to ensure long-term product utilization.

Key Requirements

•Security Stack Mastery: Expert-level knowledge of Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload, and XDR/SNA.
•Cross-Architecture: Solid understanding of how security integrates with SDWAN and Data Center (ACI) architectures.
•Lifecycle Management: Expert in verifying customer requirements and driving ongoing utilisation of advanced security features across global ecosystems.
•Experience: 10–12+ years in security consulting or technical customer success roles.
•Education: Bachelor’s or Master’s degree in Engineering or Computer Science.
•Certifications: Multiple advanced certifications (CISSP or CISM plus CCIE preferred).

Experience:10-12 yearsSecurityCybersecurityCustomer success

Education:Bachelor's

Skills:CommunicationProblem-solvingPresentationCollaboration

Certifications:CISSPCISMCCIE

Tech Stack:Secure AccessUmbrellaDUOISENGFWSecure WorkloadXDRSD-WANACICCIECISSP

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor